Customer Service Representative

Raymour & Flanigan Furniture and Mattresses; City of White Plains (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to guide customers through delivery scheduling and payments, while addressing questions and concerns to enhance the shopping experience.

You will work independently and with a small team to ensure the company vision of elevating customer satisfaction is consistently met. The role requires excellent communication, multitasking, and a customer-first approach.

Qualifications

• Genuine, friendly, personable and professional service.
• Excellent listening and communication skills.
• Ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.
• Retail schedule availability including days, nights, weekends, holidays.

Responsibilities

• Help customers schedule deliveries and manage payments.
• Address questions and concerns to improve the shopping experience.
• Collaborate with teammates to meet customer needs.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Escalation handling

Flexibility

Job description

Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What You'll Do

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You Is

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi‑task within a fast‑paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment.ip Management)