Customer Service Representative

Medical Solutions; Tennessee; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare staffing company is seeking a Part-Time Customer Service Representative to provide essential support to healthcare professionals and clients. In this remote role, you will respond to inquiries, maintain CRM records, and ensure high-quality interactions. Ideal candidates will have a background in customer service, excellent communication skills, and a positive, solution-focused mindset. Flexible hours are available.

Benefits

Competitive hourly wage

Flexible scheduling

Paid training

Opportunities for growth and advancement

Supportive and inclusive team culture

Qualifications

• 1+ year of customer service or administrative support experience (healthcare industry a plus).
• Ability to multitask and manage time effectively.
• Proficiency with basic computer systems and CRM tools.

Responsibilities

• Respond to inbound calls, emails, and chats from healthcare professionals and clients.
• Assist with inquiries related to assignments, pay, benefits, and travel logistics.
• Maintain detailed records in our CRM system.

Skills

Excellent communication

Active listening

Multitasking

Proficiency with CRM tools

Team player

Positive mindset

Education

High school diploma or equivalent

Tools

Basic computer systems

CRM systems

Job description

Job Opening: Part-Time Customer Service Representative

Location: Remote

Company: Medical Solutions

Schedule: Part-Time (Flexible hours; approx. 20–40 hours/week)

About Medical Solutions

Medical Solutions is a leading healthcare staffing company that connects top-tier medical professionals with facilities across the nation. We pride ourselves on delivering exceptional service to both our clients and healthcare professionals. As we continue to grow, we’re looking for a motivated and empathetic Part-Time Customer Service Representative to join our support team.

Position Overview

As a Customer Service Representative, you’ll serve as a key point of contact for healthcare professionals, clients, and internal teams. You’ll ensure every interaction reflects our commitment to quality, care, and efficiency.

What You’ll Do

• Respond to inbound calls, emails, and chats from healthcare professionals and clients
• Assist with inquiries related to assignments, pay, benefits, and travel logistics
• Provide timely and accurate information, escalating issues when necessary
• Maintain detailed records in our CRM system
• Collaborate with recruiters and internal departments to resolve customer concerns
• Uphold a high level of professionalism and empathy in every interaction

What We’re Looking For

• 1+ year of customer service or administrative support experience (healthcare industry a plus)
• Excellent communication and active listening skills
• Ability to multitask and manage time effectively
• Proficiency with basic computer systems and CRM tools
• A team player with a positive, solution-focused mindset
• High school diploma or equivalent required

Perks & Benefits

• Competitive hourly wage
• Flexible scheduling
• Paid training
• Opportunities for growth and advancement
• Supportive and inclusive team culture