Customer Service Representative

Pacific West Site Services, Inc.; Temple (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

SBM benefits

Job summary

SBM Management Services, LP is seeking a Customer Service Representative in Temple, TX. The role emphasizes cleanliness, safety, and customer satisfaction within assigned areas, with duties including janitorial tasks, operating cleaning equipment, and following established protocols.

The position requires strong communication skills, reliability, and ability to work in a team. The shift is Monday–Friday 1:00pm–9:30pm with an hourly rate of $14.00–$15.00, and SBM benefits are offered.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• Valid driver’s license may be required; safety and task training certification.
• Forklift certification may be required.

Responsibilities

• Perform janitorial duties and maintain assigned area.
• Operate motorized cleaning equipment as needed.
• Follow all safety rules, policies, and procedures.
• Report incidents and hazardous conditions to supervisor.
• Work in a team with other employees to complete tasks.
• Maintain a professional appearance and conduct with customers.
• Handle routine daily duties and adapt to schedule.
• Present clean work areas and follow company protocols.
• Take direction from supervision and support shift lead.
• Communicate professionally with lead, supervisors and customers.

Skills

Bilingual

Verbal & written communication

Read instructions

Cleaning equipment knowledge

Teamwork

Safety compliance

Education

No specific education requirement

Driver's license may be required

Forklift certification may be required

Job description

Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.
• Knowledge, Skills, and Abilities:
  • Bilingual a plus
  • Ability to read and interpret instructions, procedures, manuals, and other documents
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods and equipment and willing to share with team.
  • Knowledge of the upkeep and care of the cleaning equipment.
  • Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

Shift and Compensation

Monday-Friday: 1:00pm to 9:30pm

$14.00 - $15.00 per hour

Benefits

• SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers - SBM

Equal Opportunity

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.