Customer Service Representative

TSR Consulting Services, Inc.; Tempe (AZ); Hybrid; Full time

Job summary

A leading company in Human Resources Services is seeking a Client Services Coordinator to support employee benefits administration. This paraprofessional role involves data analysis, program evaluation, and effective communication of benefits to employees. Ideal candidates will have hands-on experience in benefits operations and strong attention to detail, contributing to improving employee understanding of available programs.

Benefits

Medical insurance

Qualifications

• Minimum 2–4 years of experience in benefits administration or related HR role.
• Solid understanding of benefits terminology and insurance regulations.
• Ability to explain complex topics clearly.

Responsibilities

• Examine and consolidate data for insights on employee benefits usage.
• Facilitate enrollment in group benefit plans and maintain records.
• Explain benefits policies to employees and respond to inquiries.

Skills

Communication

Interpersonal Skills

Data Analysis

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Associate’s degree or relevant certification (e.g., CEBS, PHR)

Tools

Microsoft Office Suite

HRIS or benefits administration systems (e.g., ADP, Workday)

Job description

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Hybrid- Once training is done, 4 days onsite and 1 day remote.

Rate: $22

Job Summary:

We are seeking a detail-oriented and knowledgeable Client Services Coordinator to join our Human Resources team. This role focuses on supporting the administration and analysis of employee benefit and group insurance programs. The ideal candidate will have specialized experience handling complex aspects of benefits operations and will play a critical role in ensuring employees understand and utilize available programs effectively. This is a paraprofessional position and does not require a four-year college degree.

Key Responsibilities:

• Data Analysis & Reporting:
• Examine, assess, and consolidate data to provide accurate insights on employee benefits and insurance program utilization.
• Identify trends and make recommendations for improvements in benefits offerings or administrative processes.
• Program Evaluation & Support:
• Pinpoint opportunities for modifications to existing benefit plans and administrative procedures.
• Collaborate with vendors and internal stakeholders to implement changes as needed.
• Employee Enrollment & Records:
• Facilitate employee enrollment in group benefit plans such as health, dental, vision, life insurance, disability, and other ancillary benefits.
• Maintain and update employee benefits records to ensure data integrity and compliance.
• Employee Communication:
• Explain and interpret complex benefits policies and procedures to employees and their dependents.
• Respond to employee inquiries regarding benefit eligibility, coverage, claims, and plan options in a clear and supportive manner.
• Administrative & Compliance Duties:
• Support internal audits of benefits processes and documentation.
• Ensure compliance with company policies, legal regulations, and confidentiality requirements.

Qualifications:

• High school diploma or equivalent required; Associate’s degree or relevant certification (e.g., CEBS, PHR) a plus.
• Minimum 2–4 years of experience in benefits administration or a related HR role.
• Solid understanding of benefits terminology, insurance regulations, and enrollment procedures.
• Strong communication and interpersonal skills; ability to explain complex topics clearly.
• Proficient in Microsoft Office Suite and HRIS or benefits administration systems (e.g., ADP, Workday, or similar).
• Ability to handle confidential information with discretion and professionalism.
• Excellent organizational skills and attention to detail.

Preferred Skills:

• Experience with benefits analytics and reporting tools.
• Familiarity with federal and state regulations regarding benefits administration (e.g., ERISA, COBRA, ACA).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Human Resources Services

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Inferred from the description for this job

Medical insurance

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