Customer Service Representative

Veolia; Teaneck Township (NJ); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Tuition reimbursement

Job summary

Veolia is seeking a Customer Service Representative in New Jersey to handle inquiries, assist with billing, and update customer accounts using multiple screens and channels. The role emphasizes accurate data entry, friendly communication, and adherence to procedures in a fast-paced environment.

The position requires a High School Diploma or GED; prior call center experience is preferred, with the ability to lift up to 30 pounds if needed.

Qualifications

• Multitask across multiple screens and channels.
• Call center experience required.
• Strong verbal and written communication skills.
• Able to sit for extended periods.
• Good problem-solving abilities and independent follow-through.

Responsibilities

• Responds to customer inquiries and processes billing-related requests.
• Receives inbound and makes outbound calls, including website, chat, and email communications.
• Updates customer accounts and meter readings as needed.
• Maintains professional interactions with customers and internal departments.
• Operates company systems and tools to complete tasks.

Skills

Multitask

Call center experience

Verbal communication

Written communication

Sit for extended periods

Problem solving

Education

High School Diploma/GED

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities:

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Qualifications

Education/Experience/Background:

• High School Diploma/GED is required.

Knowledge/Skills/Abilities:

• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training:

• Must pass entry level test.

Physical Requirements:

• Must be able to lift up to 30 pounds.

Additional Information

Pay Rate:$27.00 per hour.

Benefits:Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.