Customer Service Representative

Step Up Consulting; Teaneck Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Step Up Consulting is seeking a Customer Service Representative to deliver exceptional service to clients and support sales initiatives. The ideal candidate will possess strong communication skills, a flexible schedule, and a proactive approach to customer engagement. This full-time position offers a competitive hourly rate based on experience.

Qualifications

• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.

Responsibilities

• Provide outstanding service to all clients.
• Engage actively on the sales floor with potential members.
• Resolve donor issues promptly and efficiently.

Skills

communication skills

time management

conflict resolution

sales engagement

flexibility

multitasking

problem-solving

point-of-sale systems

proactive customer engagement

organizational skills

Education

High school diploma or equivalent

Tools

point-of-sale systems

Job description

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This range is provided by Step Up Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $23.00/hr

Customer Service

Role Responsibilities

• Provide outstanding service to all clients.
• Engage actively on the sales floor with potential members
• Resolve donor issues promptly and efficiently.
• Maintain a thorough knowledge of products and services offered.
• Process transactions accurately and efficiently using handheld device.
• Carry out visual resources to promote programs
• Assist in maintaining a clean and organized sales floor.
• Collaborate with team members to enhance overall team performance.
• Gather donor feedback to identify areas for improvement.
• Conduct equipment checks and assist with inventory management.
• Educate customers about features and benefits of various programs
• Follow company policies and procedures consistently.
• Meet or exceed fundraising goals as determined by management.
• Handle returns and exchanges following company guidelines.
• Participate in training sessions to improve personal and team capabilities.
• Adhere to health and safety regulations at all times.
  
  

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.
• Flexible availability, including nights and weekends.
• Basic math skills for cash handling.
• Proven ability to handle difficult situations and conflicts.
• Knowledge of retail industry practices.
• Familiarity with point-of-sale systems.
• High level of professionalism and integrity.
• Ability to multitask and prioritize tasks effectively.
• Proactive approach to customer engagement.
• Strong organizational skills.
• Ability to learn new products quickly.
• Willingness to take on additional responsibilities as needed.
• Commitment to ongoing personal development and training.
  
  

Skills: communication skills,time management,communication,conflict resolution,sales engagement,flexibility,multitasking,problem-solving,point-of-sale systems,proactive customer engagement,multi-tasking,problem solving,organizational skills,adaptability,basic math,customer engagement,retail knowledge,organisational skills,teamwork,retail industry knowledge,proactive engagement,basic math skills,team collaboration,professionalism,interpersonal skills,product knowledge,cash handling,personal development,customer service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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