Customer Service Representative

USA MOT Motion Industries, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Jacksonville, FL to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and handle order entry, while prioritizing customer satisfaction and profitability.

Responsibilities include processing orders, negotiating within parameters to influence gross profit, and expediting backorders. A high school diploma or GED and up to 3 years of related experience are typical requirements.

Qualifications

• High school diploma or GED required, 0–3 years of related experience.
• Strong written and verbal communication; attentive to detail.
• Ability to multi-task and manage time effectively.
• Moderate computer skills; proficient with email and basic business systems.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders via telephone, fax, email, or in person.
• Influence gross profit through pricing within parameters.
• Place orders up to $5,000 per line and $10,000 per PO.
• Source products in inventory and manage shipping methods.
• Build customer relationships to encourage repeat business.
• Expedite backorders and prepare shipments.
• Handle customer returns as needed.
• Collaborate with Account Representatives to ensure satisfaction.
• Perform other duties as assigned.

Skills

Reliability

Communication

Multi-tasking

Computer literacy

Product knowledge

Education

High School Diploma or GED

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Must be eligible to participate in the DoD Skillbridge program.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.