Customer Service Representative

GEICO; Springfield Township (Delaware County); On-site; USD 30,000 - 45,000; Full time

Job summary

GEICO is seeking a dedicated Customer Service Representative for our Springfield, PA office. The ideal candidate will provide exceptional service to our policyholders by answering billing questions, making policy changes, and ensuring positive customer interactions. This position also requires a PA Personal Lines Insurance License and prior customer service experience, as well as strong multi-tasking and attention to detail. Join us for a career with excellent growth opportunities and a supportive team environment.

Benefits

12 paid days off (PTO) plus 6 paid company holidays each year

401(k) retirement options with employer match

Annual raises based on individual performance

Long-term growth opportunities

Mentorship from experienced team members

Qualifications

• Must possess a PA Personal Lines Insurance License or Property and Casualty License.
• Prior customer service/sales experience required.
• Strong attention to detail and decision-making skills necessary.

Responsibilities

• Call potential clients and schedule appointments for sales staff.
• Handle customer needs efficiently and ensure positive interactions.
• Assist the Sales Team and help with administrative tasks.

Skills

Customer Service

Sales Experience

Attention to Detail

Time Management

Multi-tasking

Education

PA Personal Lines Insurance License or Property and Casualty License

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations GEA - PA Springfield time type Full time posted on Posted 30+ Days Ago job requisition id R0056761

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking forCustomer Service Professionalsfor our Springfield, PA office.

This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Benefits

• 12 paid days off (PTO) plus 6 paid company holidays each year
• 401(k) retirement options
• Employer 401(k) match
• Annual raise based off your own work
• Long-term opportunity to grow with an established company
• Mentorship from an experienced team with an interest in your success

Responsibilities

• Call highly interested potential clients
• Schedule appointments for sales staff to meet prospective customers
• Efficiently handle customer needs and ensure that every customer interaction is a positive one
• Assist the Sales Team as needed
• Help with various administrative tasks

Requirements

• Must possess a PA Personal Lines Insurance License or Property and Casualty License
• Prior customer service/sales experience
• A high energy personality and a love of working with people
• Solid computer, grammar and multi-tasking skills
• Strong attention to detail, time management and decision-making skills
• Experience working in a fast-paced, high volume call center
• The aptitude to learn quickly
• The ability to work various hours