Customer Service Representative

Premier Truck Group; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Truck Group is seeking a dedicated Customer Service Representative to greet customers in the service department and handle incoming service calls regarding repairs, scheduling, costs, and completion dates. You will assist in preparing quotes, writing service orders, and obtaining customer approvals to move jobs forward.

In this role you’ll support the shop supervisor, help assign technicians, monitor progress, and look for upsell opportunities while ensuring quality and safety.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in customer service relations, vehicle environment and supervision.
• Valid driver’s license required; CDL and DOT medical card if vehicle is driven off dealership premises.
• Neat, clean and well-groomed appearance required.

Responsibilities

• Greet customers entering the service department for all service needs.
• Answer and route incoming service calls regarding repairs, scheduling, cost and completion dates.
• Assist in preparing quotes, write service orders and obtain customer approval.
• Open and close repair orders as needed during overflow.
• Assist in assigning service technicians and monitor job progress.
• Identify opportunities to upsell and report customer complaints to management.
• Inspect departing jobs for quality and cleanliness; finalize paperwork and daily cash schedules.

Skills

Customer service experience

Communication skills

Supervision experience

Education

High school diploma or GED

Training in heavy duty trucks

Job description

Customer Service Representative Responsibilities:
Responsible for greeting customers coming into the service department for all service needs.
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
Open Repair Orders and close Repair Orders in times of customer/service overflow.
Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated.
Assist service technicians in identifying opportunities to Up-Sell.
Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
Inspect each departing job for quality and cleanliness.
Finalizes paperwork upon completion of work and at end of shift.
Check all cash schedules daily.
Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
Promote good housekeeping and safe work practices.
Perform all other duties as assigned.

Customer Service Representative Requirements:
Education
A high school diploma or GED is required. Additional training in heavy duty trucks required. Equivalent education and relevant work experience may be considered.
Experience
Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision
Licenses or Certificates
A valid driver’s license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises
Appearance/Uniforms
All employees must maintain a neat, clean and well-groomed appearance

IND-SERVICE

Premier Truck Group is an equal opportunity employer.