Customer Service Representative

Giltner Logistics; Springdale (AR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Aflac

401(k)

PTO

Job summary

Giltner Logistics in Springdale, AR is seeking a Customer Service Representative to assist with freight bookings, scheduling pickups, and maintaining clear customer communication. You will work with multiple Transportation Management Systems and craft professional emails daily.

This full-time role offers growth opportunities and access to benefits, including medical, dental, and vision coverage, a flexible spending account, 401(k), and PTO.

Qualifications

• Legendary customer service skills.
• High attention to detail.
• Excellent computer skills.
• Strong work ethic.

Responsibilities

• Setting pick-up and delivery appointments.
• Multi-task in multiple Transportation Management Systems.
• Solicit customers for freight via phone daily.
• Construct professional emails.
• Type at least 50 wpm and 10-key by touch.
• Proficient with Microsoft Office (Word & Excel).

Skills

Customer service

Attention to detail

Computer skills

Work ethic

Job description

Customer Service Representative

Location: Springdale, Arkansas

Employment Type: Full-time

Business: Freight Brokerage Company

Customer Service Representative Job Description

Giltner Logistics is experiencing market growth in the industry and we are proud to be adding to our operations team. If you are eager to achieve your full potential and join a winning team, Giltner Logistics is anxious to show you what we have to offer.

Responsibilities

• Setting pick-up and delivery appointments
• Must be able to multi-task in multiple Transportation Management Systems
• Required to utilize the phone daily to solicit customers for freight
• Must be able to construct a professional email
• Must be able to type at least 50 words a minute and 10-key by touch
• Must be proficient with Microsoft suite of applications to include Word and Excel

Qualifications

• Legendary Customer Service Skills
• High Attention to Detail
• Excellent Computer Skills
• Work Ethic Second to None

What We Offer

• Opportunity for Professional & Personal Growth
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Aflac
• 401(k)
• PTO

Who We Are

We are Growing! Giltner Logistics is an asset-backed third-party logistics provider that offers a unique solution for its customers. By utilizing our extensive carrier network of over 35,000 carriers as well as our two asset-based sister companies, we provide top‑of‑the‑line service throughout the United States, Canada, and Mexico. Giltner's business practices are based on long‑term relationships, which means we give our customers and carriers the respect and service they deserve.

Our corporate headquarters is located in Twin Falls, Idaho, and we have over 40 offices throughout the United States. We pride ourselves on the customer service we offer and the level of work ethic we adhere to.

Pre‑employment reference checks, background check, and drug screen are required for all positions within Giltner.