Customer Service Representative

Randstad USA; Solon (OH); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Dental and Vision

Short-term disability

Job summary

Randstad USA in Solon, Ohio is hiring a Customer Service Representative to serve retail partners, distributors, contractors, designers, and end-consumers, delivering timely product information, handling inquiries, and coordinating with sales, logistics, and technical support.

The ideal candidate is customer-focused, detail-oriented, and comfortable in a fast-paced manufacturing and distribution environment; must be able to go into the office 3 days a week.

Qualifications

• 3+ years of customer service experience, preferably in manufacturing, distribution, home improvement, lighting, or consumer goods.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as the primary contact for phone, email, chat, and portal-based customer inquiries.
• Provide timely and courteous assistance regarding product information, inventory availability, pricing, warranty terms,
• Enter, review, and track orders in the ERP system (e.g., SAP, NetSuite, Microsoft Dynamics).
• Monitor order progress from confirmation to fulfillment, proactively resolving delays, backorders, or shipping issues.
• Communicate delays and shipments effectively to both Customers and Agency Representatives
• installation guidance (non-technical), and order status updates.
• Maintain strong understanding of decorative lighting, ceiling fans, accessories, and finishes.
• Provide alternative solutions and assist customers in selecting appropriate products based on style, application, and performance needs.
• Investigate and resolve customer issues efficiently while maintaining brand reputation.
• Escalate product or system-related issues to technical support or engineering teams as needed.
• Work closely with the sales team to support key accounts, promotions, and project opportunities.
• Prepare service reports including order accuracy, response times, claim patterns, and customer satisfaction metrics.

Skills

Active Listening

Telephone Etiquette

Follow-up

Empathy

Excel

Patient Support

Basic Computer Skills

Customer Service

Customer Relations

CUSTOMER ORDERS/SALES

Education

High School

Tools

SAP

NetSuite

Microsoft Dynamics

Job description

The Customer Service Representative is a key member of the support team, responsible for delivering exceptional service to retail partners, distributors, contractors, designers, and end-consumers. This role ensures a smooth customer experience by providing product knowledge, resolving inquiries, supporting order processing, and coordinating with internal teams such as sales, logistics, and technical support.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced manufacturing and distribution environment. The best CSR are in constant contact with Customers/Representatives and the key to a great experience.

*MUST BE ABLE TO GO INTO THE OFFICE 3 DAYS A WEEK!*
salary: $52,000 - $52,000.01 per year
shift: First
work hours: 10 AM - 6 PM
education: High School

Responsibilities

• Serve as the primary point of contact for phone, email, chat, and portal-based customer inquiries.
• Provide timely and courteous assistance regarding product information, inventory availability, pricing, warranty terms,
• Enter, review, and track orders in the ERP system (e.g., SAP, NetSuite, Microsoft Dynamics).
• Monitor order progress from confirmation to fulfillment, proactively resolving delays, backorders, or shipping issues.
• Communicate delays and shipments effectively to both Customers and Agency Representatives
• installation guidance (non-technical), and order status updates.
• Maintain strong understanding of decorative lighting, ceiling fans, accessories, and finishes.
• Provide alternative solutions and assist customers in selecting appropriate products based on style, application, and performance needs.
• Investigate and resolve customer issues efficiently while maintaining brand reputation.
• Escalate product or system-related issues to technical support or engineering teams as needed.
• Work closely with the sales team to support key accounts, promotions, and project opportunities.
• Prepare service reports including order accuracy, response times, claim patterns, and customer satisfaction metrics. Required
• 3+ years of customer service experience, preferably in manufacturing, distribution, home improvement, lighting, or consumer goods.
• strong communication skills, both written and verbal.

Skills

• Active Listening
• Telephone Etiquette
• Follow-up
• Empathy
• Excel
• Patient Support
• Basic Computer Skills
• Customer Service
• Customer Relations
• CUSTOMER ORDERS/SALES

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Experience

• Experienced
• 3 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.