Customer Service Representative

Express Employment Professionals - Cincinnati East; Shreveport (LA); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a dependable Customer Service & Logistics Coordinator in Shreveport, LA. The role combines customer service, inventory tracking, scheduling, dispatch coordination, and admin duties at a busy distribution facility.

The ideal candidate will thrive in a fast-paced setting, communicate across departments, and manage multiple priorities while ensuring accuracy in data and documentation.

Qualifications

• 1+ year in customer service, logistics, warehouse, dispatch, or admin environment preferred
• Proficiency with Microsoft Office
• Minimum typing speed of 35 WPM
• Strong written and verbal communication skills
• Strong organizational and time-management skills
• Ability to manage multiple priorities and deadlines

Responsibilities

• Answer incoming calls and assist customers with questions, requests, and concerns
• Schedule inbound and outbound truck and rail activity
• Schedule and confirm pickup and delivery appointments
• Dispatch orders and provide drivers and vendors with necessary paperwork and instructions
• Verify customer product pickups and deliveries
• Receive products into inventory and monitor inventory levels
• Maintain accurate customer, vendor, and inventory information in company databases
• Create and distribute daily warehouse and shipping reports
• Prepare customer inventory activity reports
• Build and maintain computerized distribution lists
• Coordinate with warehouse employees and other departments regarding customer and shipping needs
• Complete customer invoicing
• Process and track EDI/ASN transmissions
• Document incidents, accidents, service failures, and claims
• Maintain a clean and professional office environment
• Participate in cross-training, meetings, and continuing education as needed
• Perform other duties and projects as assigned

Skills

Customer service

Communication skills

Time management

Organizational skills

Typing 35 WPM

Education

High School Diploma or GED

Associate Degree preferred

Tools

Microsoft Office

Job description

Customer Service & Logistics Coordinator

Pay: $20/hour
Hours: Monday–Friday, 10:00 AM–6:30 PM
Location: Shreveport, LA 71115

Job Summary

We are seeking a dependable and organized Customer Service & Logistics Coordinator to support customers, drivers, carriers, and warehouse operations at a busy distribution facility. This position combines customer service, inventory tracking, scheduling, dispatch coordination, and administrative responsibilities.

The ideal candidate is comfortable working in a fast-paced environment, communicating with multiple departments and outside contacts, and managing several priorities at once.

Job Duties

• Answer incoming calls and assist customers with questions, requests, and concerns

• Schedule inbound and outbound truck and rail activity

• Schedule and confirm pickup and delivery appointments

• Dispatch orders and provide drivers and vendors with necessary paperwork and instructions

• Verify customer product pickups and deliveries

• Receive products into inventory and monitor inventory levels

• Maintain accurate customer, vendor, and inventory information in company databases

• Create and distribute daily warehouse and shipping reports

• Prepare customer inventory activity reports

• Build and maintain computerized distribution lists

• Coordinate with warehouse employees and other departments regarding customer and shipping needs

• Complete customer invoicing

• Process and track EDI/ASN transmissions

• Document incidents, accidents, service failures, and claims

• Maintain a clean and professional office environment

• Participate in cross-training, meetings, and continuing education as needed

• Perform other duties and projects as assigned

Requirements

• High School Diploma or GED required

• Associate Degree in a related field preferred

• At least 1 year of experience in a similar customer service, logistics, warehouse, dispatch, or administrative environment preferred

• Proficiency with Microsoft Office

• Minimum typing speed of 35 WPM

• Strong written and verbal communication skills

• Strong organizational and time-management skills

• Ability to manage multiple priorities and deadlines

• Professional, dependable, and punctual

• Comfortable communicating with customers, drivers, vendors, and warehouse personnel

• Strong attention to detail and personal accountability

Work Environment

This position works primarily in an indoor office environment with occasional exposure to warehouse operations. Warehouse exposure may include noise, vibration, fumes, airborne particles, and temperature changes.