Customer Service Representative

Glaz-Tech Industries; Shreveport (LA); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Health insurance with employer contribution

401K Plan with employer contribution

Paid vacation and 6 paid holidays

Company paid life insurance

Employee discount program

Job summary

Glaz-Tech Industries in Shreveport is looking for a Customer Service Representative to provide excellent customer service and data entry. This full-time role involves working closely with customers in person and over the phone to meet their glass needs.

Candidates must have a high school diploma, strong computer skills, and at least 2 years of customer service experience. The position offers competitive pay, health insurance, and various perks.

Qualifications

• Must possess strong customer service skills and professionalism.
• Strong computer and typing abilities are necessary.
• Accuracy and attention to detail are crucial.

Responsibilities

• Answer customer calls and understand their glass needs.
• Follow-up with customers on the status of their purchase.
• Learn and use the ordering system to place glass orders.

Skills

Strong customer service skills

Strong computer and typing abilities

Interpersonal skills

Accuracy and attention to detail

Education

High School Diploma or equivalent

Job description

Position: Customer Service Representative

Location: 2940 Bert Kouns Industrial Loop, Shreveport, LA 71118

Department: Customer Service - No Call Center Type Interactions

Pay Rate: $15.00/hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation

Details:

• In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
• Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use
• Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)
• Business Hours: Monday- Friday, 8 a.m.-5 p.m. (No Weekends)

What is Glaz-Tech Industries?

Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).

Why Glaz-Tech Industries?

• Competitive Pay with Annual Performance Reviews
• Health Insurance With Employer Contribution
• Medical, Dental, Vision and Disability Insurance
• Company Paid Life Insurance
• 401K Plan with Employer Contribution
• Paid Vacation and 6 Paid Holidays
• Company Paid Employee Discount Program

Summary

Glaz-Tech is looking for a Customer Service Representative. We are looking for a responsible, adaptable, detailed and self‑driven individual as a Customer Service Representative for our facility. The job functions include receiving customer calls, data entry of customer's orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.

The Customer Service Representative must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.

All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available. Training on glass material will be provided.

Responsibilities

• Answering customer calls and being engaged with customers to understand their glass needs
• Following-up with customers on the status of their purchase
• Learn and use the ordering system to place glass orders
• Potential to make sales calls to prospective and existing customers

Requirements

• Must possess strong computer and typing abilities
• Strong interpersonal and customer service skills
• Accuracy and attention to detail

Minimum Qualifications

• Must be 18 years or older
• High School Diploma or equivalent
• Authorized to work in the US
• 2 years of Customer Service Experience
• Experience in the Glass industry (preferred)

Be Prepared for an Interview - Please bring photo identification.

Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen.

Job Type: Full time