Customer Service Representative

Alaska Marine Lines; Seattle (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Seattle, where your multitasking and customer service skills will shine! In this dynamic role, you will be responsible for processing bills of lading, responding to customer inquiries, and ensuring excellent service delivery. The company values flexibility and offers a supportive environment that promotes professional growth and development. With a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement, this is an exciting opportunity to make a meaningful impact in a thriving organization. If you are ready to take on new challenges in a fast-paced environment, we want to hear from you!

Benefits

Paid Time Off

Health Insurance

401(k) with company match

Life Insurance

Long-term disability

Employee Assistance Program

Educational Assistance

Discretionary Bonus Program

Competitive wages

Qualifications

• Ability to work flexible hours and meet deadlines.
• Strong commitment to customer service and teamwork.

Responsibilities

• Review and process bills of lading for accuracy.
• Answer customer inquiries regarding rates and billing.
• Collect payments and verify cargo information as needed.

Skills

Multitasking

Customer Service

PC Skills

Organizational Skills

Adaptability

Education

High School Diploma or equivalent

Tools

Windows

Excel

Outlook

In-house software

Job description

18000 International Blvd, SeaTac, WA 98188, USA

Job Description

Posted Wednesday, February 12, 2025 at 8:00 AM

Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Billing role. Are you a great multitasker? Do you enjoy helping others? If so, we want to hear from you!

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Review and process bills of lading for complete information and determine commodities for rating.
• Rate shipments by applying company tariff and contract rates using company computer programs.
• Answer a variety of internal or external customer information requests by phone, e-mail, fax or in person regarding rates and billing.
• Occasionally physically verify cargo information or obtain cargo measurements.
• Occasionally collect and scan bills of lading.
• Collect payment from customers as needed.
• Employ training received on AML’s Customer Experience Initiative.
• Follow established processes & adjust to changing processes as the company strives for continuous improvements.
• Carry out all duties with a strong commitment to excellent customer service.

Qualifications:

• Ability to meet a flexible work schedule based on the needs of the company.
• Ability and willingness to work overtime as required.
• Ability to plan, organize and prioritize work to meet schedules/deadlines.
• Regular attendance and timeliness are essential functions of this position. Daily physical presence is required; hybrid work schedule may be considered once fully trained and based on job requirements.
• Ability to work alone and as part of a team with minimal supervision.
• Must be flexible and adaptive to constant changes and be able to work in a high-stress fast-paced environment.
• PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
• Ability to work with several computer programs on multiple screens at a time.
• Keyboard and ten-key by touch.

Your Benefits will include:

• Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time.
• Paid Holidays - 8 paid holidays a year in addition to PTO (New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day).
• Health Insurance - medical, dental and vision with low employee contributions.
• Health Insurance for your family – we also contribute to medical, dental and vision for your family.
• 401(k) with company match + additional annual retirement contribution.
• Life Insurance and AD&D – we pay for at no cost to you.
• Long-term disability – we pay for at no cost to you.
• Employee Assistance Program.
• Opportunities for professional development and career advancement.
• Educational Assistance with our tuition reimbursement program.
• Family friendly work hours (closed on weekends and paid holidays).
• Discretionary Bonus Program.
• Competitive wages with annual performance and wage reviews.

18000 International Blvd, SeaTac, WA 98188, USA