Customer Service Representative

Regional Utilities; Santa Rosa Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical for employees

Disability insurance

Life/AD&D insurance

401(k) with company match

Paid vacation and holidays

Job summary

Regional Utilities in South Walton is seeking a Customer Service / Billing Clerk to handle phones, process utility billing, and perform general clerical tasks in a fast-paced environment. You will contribute to accurate billing and positive customer interactions.

Applicants should have strong Excel and Word skills, excellent communication, and the ability to multi-task; a high school diploma is required. This full-time role offers competitive pay and benefits.

Qualifications

• Handling high call volume of phones at times.
• Computer skills to include EXCEL and MSWord.
• Excellent communication skills.
• Ability to multi-task.
• High school diploma or equivalent.
• Previous customer service experience or good skills.

Responsibilities

• Customer service, utility billing, and general clerical work.
• Prioritize tasks and demonstrate good judgement in a fast-paced environment.
• Interact with the public on a frequent basis.

Skills

Excel

MS Word

Customer service

Multi-tasking

Communication

Education

High school diploma or equivalent

Job description

Regional Utilities has been a trusted provider of water and wastewater services in South Walton since 1985. Formed through a franchise agreement with Walton County, Regional Utilities was established to ensure that this fast-growing coastal region receives dependable, high-quality utility services. Through the agreement, we have the exclusive right to construct, operate, and maintain the critical infrastructure that supports the health, economy, and environment of the communities we serve.

This is a position responsible for customer service, utility billing, and general clerical work while performing both complex and varied duties demonstrating good judgement with the ability to prioritize, multi-task, and make effective decisions. This position has frequent contact with the public.

Requirements include:

• Handling high call volume of phones at times
• Computer skills to include EXCEL and MSWord
• Excellent communication skills
• Ability to multi-task
• High school diploma or equivalent
• Previous customer service experience or good skills

Regional Utilities is a rapid growing utility company with competitive pay and excellent benefits including:

• 100% employer paid medical for employees
• Co. paid short term and long term disability insurance
• Co. paid life/AD&D insurance
• Retirement 401k with co. match
• Paid vacation and holidays

Regional Utilities is a drug free workplace.

Department: Office & Customer Service
This is a full time position