Customer Service Representative

fogo; Santa Monica (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance

Short-Term Disability

Voluntary benefits (Critical Illness,

Pet Insurance

Job summary

Fogo de Chão in Santa Monica is seeking a Customer Service Representative to deliver a warm, guest-focused dining experience in a fast-paced environment. You will support guests, ensure smooth service, and uphold hospitality standards with Brazilian flair.

Ideal candidates are resilient, able to lift up to 50 lbs, and comfortable working weekends/holidays. Full-time roles include benefits and tips as part of compensation.

Qualifications

• High level of customer service orientation.
• Ability to work under pressure in a fast-paced setting.
• Weekend and holiday availability required.

Responsibilities

• Facilitate service activities to enhance guest experience.
• Convey gratitude to guests through guest-focused practices.
• Preserve festive, hospitable Brazilian traditions.
• Complete opening or closing shift duties as directed.

Skills

Customer service

Conflict management

Teamwork

Communication

Flexibility

Job description

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future - starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we'll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we've got you!) are more than just words, it's how we do things every day.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing a passion and customer focus to the business.

Now Hiring / Immediately Hiring:

Customer Service Representative

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Requirements:

• Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.
• Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
• Must be able to work weekends and holidays.

• Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
• Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.

Fogo de Chão is an Equal Opportunity & E Verify Employer

This position has a fixed rate of $18.47 and is also eligible to receive tips. Additional details regarding tips will be made available during onboarding or upon request.