Customer Service Representative

Caliber Collision; San Bernardino (CA); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth

Hands-on production shop experience

Job summary

Caliber Collision in San Bernardino is seeking a Customer Service Representative to greet customers, answer inquiries and provide exceptional service while coordinating daily workload at the center.

You will work with rental car/tow partners to deliver one-stop service, navigate Office software, and support insurance-authorizations and billing processes. 1+ year of customer-facing experience preferred; pay ranges $18-$21 per hour with weekly pay and overtime eligibility.

Qualifications

• 1+ years of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Experience navigating multiple software systems (Microsoft Office).

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor center workload and suggest load-level adjustments.
• Coordinate Rental Car/Tow providers to ensure one-stop service.

Skills

Verbal & written communication

MS Office proficiency

Prioritization

Friendly customer service

Collaborative mindset

Tools

Microsoft Office Suite

Job description

Service Center San Bernardino JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: $18-$21 per hour!

BENEFITS OF JOINING CALIBER

• Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Begin accruing day 1
• Career growth opportunities - We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

About Caliber

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com.

At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.

Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].