Customer Service Representative

Optum; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A health services organization is seeking a remote customer service representative. Responsibilities include responding to prescription inquiries and assisting patients over the phone. Candidates must have a high school diploma and 6 months of relevant experience. Strong communication and computer skills are essential. This is a full-time position with a supportive work culture that champions diversity and inclusion.

Qualifications

• 6 months+ of experience in a related customer service environment.
• Familiarity with computer and Windows applications.
• Ability to work full time and navigate complex systems.

Responsibilities

• Respond to calls regarding prescription status.
• Document information accurately in computer systems.
• Communicate solutions to patients compassionately.

Skills

Customer service

Computer navigation

Communication

Microsoft Office Suite

Education

High School Diploma / GED

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work our normal business hours of operation.

• 5:00AM - 5:00PM Monday-Friday, PST
• 6:00AM - 6:00PM Monday-Friday, MST
• 7:00AM - 7:00PM Monday-Friday, CST
• 8:00AM - 8:00PM Monday-Friday, EST

Open most Holidays. It may be necessary, given the business need, to work occasional overtime

The training will be a total of 6 weeks which includes 3.5 weeks of virtual classroom training, 1.5 weeks shadowing a peer/training and 1 week of nesting. Your schedule during the Training and Nesting Period will be Monday - Friday.

• 6:30 AM - 3:00PM PST
• 7:30 AM - 4:00PM MST
• 8:30 AM - 5:00PM CST
• 9:30 AM - 6:00PM EST

Primary Responsibilities:

• Ability to work in paperless environment using only authorized online tools
• Respond to incoming calls from our providers and patients on issues related to prescription status inquiries and assisting with order delivery
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Identify issues and communicate solutions and steps to providers and patients with prescription orders and reorders
• Make outbound calls to providers and patients on prescription orders and payment issues based on business need

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 6 months+ of experience in a related Customer Service environment using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Experience with Microsoft Office Suite (Word, Excel & Outlook)
• Ability to work full time.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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