Customer Service Representative

GHX Industrial; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading distributor of industrial products located in San Antonio, Texas is searching for an Inside Sales/Customer Service Representative. This role requires actively selling industrial hose and piping products while maintaining customer accounts. The candidate should have a high school diploma, preferably an associate's degree, and a strong knowledge of engineering principles. The position demands strong sales skills, customer service expertise, and experience with Microsoft Office tools in a fast-paced environment.

Qualifications

• Must possess good working knowledge of engineering principles, solid modeling, welding and fabrication.
• Knowledge of industrial hose, gasket and piping required.
• Must be able to successfully function in a fast-paced, high-volume environment.

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts.
• Take orders on the phone and over the internet.
• Work with account managers to keep account activities up to date.
• Investigate and resolve customer problems with deliveries.

Skills

Sales skills

Customer service

Technical research

Microsoft Office tools

Engineering principles

Fast-paced environment

Education

High school diploma or equivalent

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

SolidWorks

Job description

Career Opportunities with GHX Industrial

A great place to work.

Careers at GHX Industrial

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Join our team!

Current job opportunities are posted here as they become available.

McCarty Equipment Co.

is a growing, dynamic company. Started in 1976 in Abilene Texas, McCarty Equipment today is a highly recognized value-added distributor - fabricator of industrial and hydraulic hose, along with being a top distributor for PVF and MRO products We have locations in 7 states and 16 locations.

Essential Functions

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• This position is onsite and does not offer a remote work arrangement

Required Education and Experience

• High school diploma or equivalent
• Associates degree or higher is preferred
• Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
• Knowledge of industrial hose, gasket and piping required

Position Scope and Detail

• The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet.
• The Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied.
• Daily activities include, and are not limited to; technical research, working with customers to bring to market viable solutions. Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings.
• Establishing component part numbers, setting up assembly parts, entering orders, purchasing components, creating drawings/die files for all branches, scheduling projects with production, following orders through the process from door to door solving any problems along the way.
• Manage all files including purchase orders, drawings, specifications and models, following orders through the process from door to door solving any problems along the way, manage all files including purchase orders, drawings, specifications and models.

WE ARE COMMITTED TO HIRING GREAT PEOPLE

WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.