$2000 Sign-on Bonus - Customer Service Representative - Industrial Sales

GHX Industrial; Benicia (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus eligibility

Job summary

A leading industrial solutions company located in California is seeking a Customer Service Representative. The successful candidate will be responsible for selling industrial hose and gasket products, maintaining customer accounts, and providing exceptional service. This role requires strong technical knowledge and the ability to work in a fast-paced environment. Candidates must have sales skills and proficiency with Microsoft Office tools. A sign-on bonus is available after 60 days of employment.

Qualifications

• Must possess good working knowledge of engineering principles, solid modeling, welding and fabrication.
• Ability to work in a fast paced, high volume environment.

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts.
• Take orders on the phone and over the internet.
• Investigate and resolve customer problems with deliveries.

Skills

Sales skills

Technical research

Customer service

Knowledge of industrial hose, gasket and piping

Microsoft Office proficiency

Education

High school diploma or equivalent

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

SolidWorks

Job description

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Customer Service Representative - Industrial Sales

GHX, a SunSource company, is the leader in providing solutions to static sealing (gaskets) and fluid transfer (hoses) with top quality fabrication capabilities. With 51 locations across North America GHX provides capabilities across a wide variety of industries.

Essential Functions:

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• This position is onsite and does not offer a remote work arrangement

Required Education and Experience:

• High school diploma or equivalent
• Associates degree or higher is preferred
• Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
• Knowledge of industrial hose, gasket and piping required

Position Scope and Detail:

• The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet.
• The Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied.
• Daily activities include, and are not limited to; technical research, working with customers to bring to market viable solutions. Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings.
• Establishing component part numbers, setting up assembly parts, entering orders, purchasing components, creating drawings/die files for all branches, scheduling projects with production, following orders through the process from door to door solving any problems along the way.
• Manage all files including purchase orders, drawings, specifications and models, following orders through the process from door to door solving any problems along the way, manage all files including purchase orders, drawings, specifications and models.

Sign-on Bonus Eligibility: The sign-on bonus for this position is payable, minus applicable taxes, after 60 days of continuous employment, in good standing. Should you voluntarily resign or be terminated for gross misconduct prior to 1 year from payment of the sign-on bonus, you agree to repay GHX for the full amount.

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.. WE PARTICIPATE IN E-VERIFY PROGRAM
www.ghxinc.com
www.sun-source.com