Customer Service Representative

Senneca Holdings; Salt Lake City (UT); Hybrid; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA/HSA

PTO 3 weeks

Parental leave

9 holidays

401(k) match

Career development

Tuition assistance

Diversity & inclusion culture

Zusammenfassung

Senneca Holdings in Salt Lake City, UT is seeking a Customer Service Representative to support Subzero Engineering customers across data center containment, cleanroom, and enclosure solutions. Deliver exceptional service through timely communication, accurate order management, and proactive issue resolution.

This role collaborates with Sales, Engineering, Accounting, and other departments to ensure a smooth customer experience from first contact through shipment.

Qualifikationen

• Excellent verbal, written, and interpersonal communication skills.
• Experience with ERP/CRM systems.
• Ability to manage multiple priorities and deadlines.
• Authorized to work in the United States.
• Experience in manufacturing or B2B environments preferred.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Provide accurate product and order information.
• Resolve issues and maintain strong customer relationships.
• Process orders in ERP and monitor status.
• Collaborate with Sales, Operations, and Shipping to ensure on-time delivery.
• Maintain documentation of interactions and quotes.

Kenntnisse

Verbal and written communication

Interpersonal skills

Customer service orientation

Organizational skills

English proficiency

Ausbildung

High school diploma or GED

Associate's degree preferred

Tools

Infor ERP

Salesforce

CRM platforms

Jobbeschreibung

We are searching for an experienced Customer Service Representative at our Salt Lake City, UT facility.

Our companyoffers a comprehensive and competitive benefits package, including medical,dental, and vision insurance; company-paid life insurance; short-term andlong-term disability; flexible spending accounts (FSA); health savings accounts(HSA); three weeks of paid time off (PTO); parental leave; 9 paid holidays;various optional benefits; and a 401(k) plan with a company match. We alsoprovide career development opportunities, tuition assistance, and a diverse,inclusive, and welcoming culture making it one of the best in the industry.

JobSummary:

TheCustomer Service Representative supports Subzero Engineering customers acrossdata center containment, cleanroom, and custom enclosure solutions. This positionis pivotal in delivery exceptional customer service, through timelycommunication, accurate order management, and proactive issue resolution.

Thisrole partners with Sales, Sales Application Engineering, Accounting, and otherdepartments to ensure a smooth customer experience from first contact throughshipment

EssentialDuties & Responsibilities:

To successfully perform this job, anindividual must be able to fulfill each essential duty satisfactorily.Reasonable accommodations may be made for individuals with disabilities.Additional duties may be assigned as necessary.

• Respond promptly and professionally to customer inquiries across phone, email, and digital platforms.
  
• Provide accurate information on products, pricing, and order status.
  
• Address concerns professionally, ensuring timely and effective resolution.
  
• Build and maintain strong relationships through clear communication, empathy, and follow-through.
  
• Manage competing customer and order priorities, ensuring orders are processed accurately and within required timelines.
  
• Prioritize multiple customers’ demands while maintaining accuracy and professionalism under time pressure.
  
• Facilitate the setting up of new customers in the ERP system, ensuring all data is complete and correct.
  
• Verify and enter orders into Infor following established naming, revision, and documentation standards.
  
• Monitor and update order status, providing real-time information to customers and internal teams.
  
• Collaborate with Operations, Engineering, Sales, and Shipping to ensure on-time delivery and resolve any delays or discrepancies.
  
• Maintain advanced proficiency in ERP, CRM, and customer support platforms.
  
• Generate and update reports related to customer orders, service metrics, and performance data.
  
• Support CRM and project management tools as required.
  
• Maintain accurate documentation of customer interactions, quotes, and transactions.
  
• Develop a solid understanding of Subzero products, configurations, and applications.
  
• Process credits, rebills, and RMAs as approved by leadership.
  
• Provide accurate shipping and handling quotes for our SAE team.
  
• Proactively identify and recommend process or service improvements that enhance the customer experience and operational efficiency.
  
• Maintain regular and consistent attendance.
  
• Other duties as assigned.
  

SafetyRequirements:

• Comply with all OSHA, and company safety policies, procedures and requirements.
  
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
  
• Attend scheduled safety training.
  
• Actively support the organization’s efforts to meet or exceed safety goals and plans.
  
• Recommend improved safety practices.
  
• Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  

PRODUCTSAFETY AND QUALITY:

• Responsible for supporting and complying with the company’s Integrated Management System, which aligns with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
  
• Promotes a culture of safety, quality, and environmental responsibility by following established IMS procedures aligned with ISO 9001, 14001, and 45001 standards.

MINIMUMREQUIREMENTS:

(include education, experience, special skills, licenses and/or certificationsrequired. The list below represents the knowledge, skill, and/or abilityrequired to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

• Highschool diploma or GED required; Associate's degree in Business, Communications,or a related field preferred.
  
• Minimumof 2 years of customer service, customer support, order management, insidesales support, or related experience in a manufacturing, industrial, technical,or B2B environment.
  
• Experienceprocessing customer orders, quotes, and maintaining accurate records within anERP system.
  
• Proficiencywith Microsoft Office Suite (Outlook, Word, Excel) and experience using ERP,CRM, and customer support platforms.
  
• Demonstratedability to manage multiple priorities, meet deadlines, and maintain a highdegree of accuracy in a fast-paced environment.
  
• Excellentverbal, written, and interpersonal communication skills with a strongcustomer-service orientation.
  
• Strongorganizational, analytical, problem-solving, and time-management skills.
  
• Abilityto work independently and collaboratively with cross-functional teams,including Sales, Engineering, Operations, and Shipping.
  
• Exceptionalattention to detail and commitment to data accuracy.
  
• Abilityto maintain professionalism, confidentiality, and sound judgment when handlingcustomer and company information.
  
• Mustbe able to read, write, and speak English proficiently.
  
• Experiencein a manufacturing, data center infrastructure, cleanroom solutions, enclosuresystems, or other technical product environment strongly preferred.
  
• Experiencewith Infor ERP, Salesforce, or similar enterprise software preferred.
  
• Knowledgeof order fulfillment, logistics, shipping processes, and customer accountmanagement preferred.
  
• Continuousimprovement, Lean manufacturing, or process improvement experience is a plus.
  
• Mustbe legally authorized to work in the United States and successfully completeemployment eligibility verification requirements.

PhysicalRequirements

• Work is performed onsite in an office environment within a manufacturing facility
  
• Prolonged periods of sitting and computer work.
  
• Must be able to lift up to 20 pounds occasionally.
  
• Regularly required to talk, hear, and use hands to handle or feel.
  
• Ability to focus for extended periods and manage multiple tasks simultaneously.
  
• Standard office noise levels with occasional exposure to production floor noise.
  
• Frequent interaction with internal teams and external customers via phone, email, and video meetings.
  

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.