Customer Service Representative

Strategic Materials; Salt Lake City (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Professional development

International logistics exposure

Collaborative team environment

Job summary

Sibelco in Salt Lake City is seeking a Customer Service Representative to deliver outstanding support across order management, logistics coordination, export activities, and issue resolution. You will be the primary contact for customers, ensuring their requirements are met while adhering to company policies and local regulations in an international environment.

Ideal candidates bring customer service and logistics experience, strong organization, and excellent communication skills.

Qualifications

• Bachelor's degree in Logistics, Business Administration, Transportation, or related field.
• Experience in customer service, logistics, or order management in an international environment.
• Experience in ACCAP.
• Excellent problem-solving and communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as first point of contact for customers and coordinate inquiries.
• Process orders and amendments accurately, ensuring documentation is correct.
• Coordinate shipping, logistics, and export activities.
• Maintain data in CRM/ERP systems and updates.
• Ensure regulatory compliance and customer satisfaction.

Skills

Customer service

Logistics

Order management

CRM/ERP systems

Microsoft Office

Education

Bachelor's degree in Logistics, Business Administration, Transportation, or related field

Tools

CRM/ERP systems

Microsoft Office

Job description

Customer Service Representative - Location: Salt Lake City

At Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match? At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description

We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. This role is responsible for delivering exceptional customer service while supporting order management, logistics coordination, export activities, and complaint resolution. The successful candidate will act as the primary point of contact for customers, ensuring their requirements are met while maintaining compliance with company policies and local regulations. This is an excellent opportunity for someone with customer service and logistics experience in an international environment.

Key Responsibilities

Customer Onboarding

• Serve as the first point of contact for customers.
• Coordinate commercial, technical, and operational inquiries.
• Build and maintain strong customer relationships.

Order & Contract Management

• Process customer orders and amendments accurately and efficiently.
• Verify order information and ensure all documentation is correct and compliant.
• Work closely with internal teams to meet customer requirements and delivery timelines.

Customer Inquiry & Complaint Handling

• Handle customer inquiries professionally and promptly.
• Log and manage external complaints within the CRM system.

Data Management

• Update customer, shipment, and order information within company systems.
• Maintain accurate records to support compliance and audit requirements.

Logistics & Shipping

• Perform inbound and outbound forwarding activities.
• Coordinate transportation and shipment arrangements.
• Track shipments and proactively communicate delivery updates to customers.

Export & International Trade

• Coordinate shipping activities with customs agents and freight providers.
• Prepare and manage export/import documentation.
• Ensure overseas shipments comply with regulatory requirements and customer expectations.

About You

• Bachelor's degree in Logistics, Business Administration, Transportation, or a related field, or equivalent professional experience.
• Previous experience in customer service, logistics, supply chain, or order management within an international environment.
• Experience in ACCAP.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and communication skills.
• Proficient in Microsoft Office and CRM/ERP systems.

Language Requirements

• English: Professional verbal and written communication skills.

What We Offer

• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• Collaborative and supportive team environment.
• Exposure to international logistics and customer operations.
• A dynamic role where you can make a direct impact on customer satisfaction and business success.

Employee Type: Permanent

Why Join Us?

• Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration.
• Meet Our People: Careers
• Learn About Our Recruitment Process: Learn More
• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

If you are looking for a fast-moving, diverse and challenging career where you can make a real difference, Sibelco could be the right company for you.