Customer Service Representative

TEKsystems; Salem (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Call center experience

Healthcare insurance experience

Medicare Advantage experience

Job summary

TEKsystems is seeking a Healthcare Customer Service Representative to support Medicare Advantage members in a high-volume Salem, Oregon call center. This contract-to-hire role is onsite with potential remote or hybrid work after conversion.

You will handle coverage and claims questions, explain benefits clearly, and resolve member concerns with empathy and professionalism. The pay is $20 per hour, with long-term potential and eligibility for benefits.

Qualifications

• Customer service experience required.
• Strong computer skills and familiarity with Microsoft tools.
• Excellent phone etiquette, professionalism, and empathy in member interactions.

Responsibilities

• Provide excellent customer service to Medicare Advantage members on inbound and outbound calls.
• Answer coverage, benefits, and claims-related questions.
• Interpret benefits and policy provisions accurately.
• Research, investigate, and triage member concerns, following up for prompt resolution.
• Explain benefits clearly so members understand options.
• Navigate systems to review and update member information and document interactions.
• Meet call center quality and productivity expectations.

Skills

Customer service

Computer skills

Phone etiquette & empathy

Tools

Microsoft Office

Job description

About the Role Our client, a healthcare organization in Salem, is looking for a Healthcare Customer Service Representative to support Medicare Advantage members in a high-volume call center. You'll answer coverage and claims questions, explain benefits clearly, and resolve member concerns with empathy and professionalism. This is a contract-to-hire opportunity with long-term potential, and remote or hybrid work may be possible once converted to permanent.

What You'll Do

• Provide excellent customer service to Medicare Advantage members on inbound and outbound calls
• Answer coverage, benefits, and claims-related questions
• Accurately interpret benefits and policy provisions
• Research, investigate, and triage member concerns, following up for prompt resolution
• Explain benefits in a detailed, courteous way so members understand their options
• Navigate multiple systems to review and update member information and document interactions
• Meet call center quality and productivity expectations

What You Bring

• Customer service experience
• Strong computer skills and familiarity with Microsoft tools
• Excellent phone etiquette, professionalism, and empathy

Nice to Have

• Call center experience
• Healthcare or health insurance experience
• Experience with Medicare Advantage members

Work Environment

On-site in a structured, fast-paced call center in Salem, OR. Professional attire is expected.

Job Type & Location

This is a Contract to Hire position based out of Salem, OR.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Salem, OR.

Equal Opportunity Employment

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.