Customer Service Representative

AmeriVet Veterinary Partners; Ruskin (FL); On-site; USD 14,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Paid time off

Job summary

Fox & Friends Animal Hospital is seeking a Veterinary CSR to deliver exceptional client service and support daily hospital operations. You will warmly welcome clients and pets, manage phone lines, schedule appointments, handle payments, and assist with medical records and administrative tasks.

The ideal candidate has veterinary, medical, or customer service experience, excellent communication skills, and a compassionate, team-oriented mindset to help pets and their families.

Qualifications

• Experience in veterinary, medical, customer service, or reception roles preferred.
• Strong communication and customer service skills.
• Comfortable handling busy front desk and multiple phone lines.
• Detail-oriented with good organizational abilities.
• Ability to multitask in a fast-paced environment.
• Professional and reliable with a positive attitude.
• Compassionate when interacting with clients during stressful situations.

Responsibilities

• Greet clients and their pets with a friendly, professional attitude.
• Answer phones, answer client questions, and schedule appointments.
• Process payments, prepare invoices, and collect balances.
• Communicate estimates, appointments, and hospital policies to clients.
• Assist with prescription and food requests.
• Maintain accurate client and patient information in the system.
• Support the hospital team and assist where needed.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Teamwork

Empathy

Professionalism

Job description

Our CSR team is often the first and last impression our clients have of Fox & Friends. We are looking for someone who enjoys helping people, loves animals, thrives in a fast-paced environment, and can bring a positive attitude and a little laughter to the workday.About the RoleThe Veterinary CSR is responsible for providing exceptional client service while supporting the daily operations of the hospital. This position requires excellent communication skills, attention to detail, the ability to multitask, and a genuine desire to help both our clients and their pets.ResponsibilitiesWelcome clients and their pets with a warm, friendly, and professional attitudeAnswer phones, respond to client questions, and schedule appointmentsCheck clients in and out efficiently and accuratelyProcess payments, prepare invoices, and collect balancesCommunicate appointment information, estimates, and hospital policies to clientsAssist with prescription and food requestsCommunicate with clients regarding appointment reminders, follow-ups, and other hospital needsMaintain accurate client and patient information in the practice management systemCoordinate communication between clients, veterinarians, technicians, and other team membersAssist with medical records and other administrative tasks as neededHelp maintain a clean, organized, welcoming reception areaHandle challenging client situations with patience, professionalism, and empathyProtect client confidentiality and follow hospital policies and proceduresSupport the entire hospital team and jump in where neededProvide a positive experience for every client and patient who walks through our doorsWhat We're Looking ForPrevious veterinary, medical, customer service, or reception experience preferredVeterinary hospital experience is a plusExcellent communication and customer service skillsComfortable answering multiple phone lines and managing a busy front deskStrong attention to detail and organizational skillsAbility to multitask and prioritize in a fast-paced environmentComfortable discussing estimates, payments, and financial responsibilities with clientsProfessional, dependable, and reliableComfortable working as part of a teamPositive attitude with a willingness to help wherever neededCompassionate and understanding when working with clients experiencing stressful or emotional situationsComfortable working around dogs, cats, and the occasional bit of controlled veterinary chaos!Our Ideal Team MemberWe are looking for someone who understands that great veterinary care involves more than caring for the patient—it also means caring for the family attached to that patient.The right person will be someone who:Treats every client and patient with kindness and respectTakes ownership of their responsibilitiesCommunicates clearly with both clients and coworkersCan stay calm and professional during busy or stressful momentsIs willing to learn and growWorks well with different personalities and contributes to a positive team cultureUnderstands the importance of patient advocacy and excellent customer serviceCan laugh with the team, work hard, and help make a busy day a little easier for everyoneSchedulePart-TimeSchedule will include weekday and/or Saturday shifts based on hospital needs. Flexibility is a plus.Why Fox & Friends?At Fox & Friends Animal Hospital, we believe in creating a workplace where patient care comes first, clients feel like family, and our team can work hard while still having fun.Our team values include:Laughter • Trust • Determination • Patient AdvocacyIf you are dependable, compassionate, energetic, and love making a difference for pets and their people, we'd love to meet you!At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.