Customer Service Representative

Union Wireless; Rock Springs (WY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Union Wireless in Rock Springs, WY is seeking a Customer Service Representative for an on-site role. You will assist customers with inquiries in a dynamic retail environment where every interaction matters.

The position offers Monday–Friday 9 am–6 pm with rotating Saturday shifts 9 am–3 pm; hourly pay between $17.75 and $20.40, plus benefits such as Medical, Dental, Vision, 401(k), Life Insurance, FSA, PTO, employee discounts.

Qualifications

• Proficiency in Microsoft Office and ability to navigate basic software tools.
• Strong problem-solving abilities and attention to detail in handling inquiries.
• Excellent communication and relationship-building skills for effective customer support.

Responsibilities

• Assist customers with inquiries and concerns to resolve issues promptly.
• Deliver top-notch service to ensure customer satisfaction and loyalty.
• Engage with customers in a on-site retail environment to reinforce brand values.

Skills

Microsoft Office

Problem solving

Communication skills

Customer-focused

Job description

This is an on-site position located in Rock Springs Wyoming.

Are you a people person with a knack for problem-solving? As a Customer Service Representative with Union Wireless, you’ll have the opportunity to directly impact and assist our valuable customers with their inquiries and concerns. Picture yourself in a dynamic retail environment, where no two days are the same, and every interaction is a chance to make a difference!

Your role will be pivotal in delivering top-notch service and ensuring customer satisfaction. Join our team in Rock Springs, WY, and be part of a purpose-driven company that values humility and earnestness. Exciting challenges await you in this on-site position where you can earn between $17.75 to $20.40 hourly. The schedule for this on-site position is Monday-Friday, 9 am-6 pm, and rotating Saturday shifts from 9 am-3 pm.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Employee Discounts

YOUR ROLE AS A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative at Union Wireless, you’ll discover that every interaction is an opportunity to leave a lasting impact. We believe in going beyond simply solving problems; we aim to build trust and foster loyalty with each customer we serve. Join our team in Rock Springs, WY, where our culture thrives on mutual support, idea-sharing, and collective growth.

Embrace a purpose-driven environment that is supportive of your personal and professional development. If you’re passionate about continuous learning and growth, this role offers the perfect platform for your aspirations. Join our humble and earnest team that treasures genuine relationships and exceptional service.

REQUIREMENTS FOR THIS POSITION

As a Customer Service Representative at Union Wireless, proficiency in Microsoft Office is a must-have skill. You’ll need to excel in making quick, strategic decisions that align with our business goals. Being a self-starter with a keen eye for detail is crucial for effectively managing tasks and prioritizing responsibilities. Excellent communication and relationship-building abilities are essential, along with a strong commitment to integrity and excellence. We highly regard individuals with positive energy, intellectual curiosity, and the capacity to engage professionally with various personalities.

If you possess strong problem-solving skills, a collaborative mindset, and a dedication to delivering outstanding service, you’re poised to excel in this role. Join the team and be part of a culture that values genuine connections and exceptional service. Let’s work together to make great things happen!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.