Customer Service Representative

FASTSIGNS Parker/Castle Rock; Rochester Hills (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Ongoing Training Opportunities

Job summary

FASTSIGNS #381901 is hiring a Customer Service Representative to join our team in Michigan. You will be the first point of contact for customers and help manage estimates, vendor communications, and on-time delivery of orders, while learning our center’s operations.

Ideal candidates have 2–3 years in retail or counter sales, a high school diploma, strong listening and organizational skills, and proficiency with Google Docs/Sheets.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills - you can keep 5-10 different active customer inquiries sorted out at a time.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, become familiar with third-party vendor capabilities, and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Google Docs/Sheets

Retail experience

High school diploma

Customer service

Communication

Education

High school diploma

Tools

Gmail

Docs

Sheets

Chat

Gemini

Job description

FASTSIGNS #381901 is hiring for a Customer Service Representative to join our team!

Benefits/Perks

• Competitive Pay
• Paid Vacation and Holidays
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Representative Will

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, become familiar with third-party vendor capabilities, and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Ideal Qualifications For FASTSIGNS Customer Service Representative

• High degree of competence using a desktop PC, specifically the Google suite of applications (Docs, Sheets, Gmail, Chat, Gemini)
• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships. We are looking for dogs, not cats!
• Great listening and organization skills - you can keep 5-10 different active customer inquiries sorted out at a time
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Required

In-person work every weekday (M-F 9a-5p - closed on national holidays)

Access to reliable transportation

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

Compensation: $17.00 - $20.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.