Customer Service Representative

The HT Group; Rochester (MN); On-site; USD 34,000 - 52,000; Full time

Job summary

The HT Group is seeking a Customer Service Representative in Rochester, MN who will serve as the primary contact for clients, coordinating service requests, dispatching technicians, and providing essential administrative support to ensure efficient daily operations.

Responsibilities include handling calls and emails, creating and managing service tickets, coordinating technician schedules, maintaining customer records, and assisting with procurement and quotes for IT services.

Qualifications

• Experience in customer service, dispatching, or help desk roles.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office and ability to learn CRM and ticketing systems.
• Experience in IT, MSP, or technology environments is a plus.

Responsibilities

• Answer incoming calls, emails, and service requests with excellent customer service.
• Create, prioritize, and manage service tickets in the ticketing system.
• Coordinate technician schedules and dispatch field staff based on needs and priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement, vendor coordination, and preparing customer quotes.

Skills

Customer service

Dispatching

Administrative support

Data entry

Vendor coordination

Quotes preparation

Tools

CRM software

Ticketing system

Job description

The HT Group has an IT Services client in Rochester, MN looking for a Customer Service Representative who is organized, customer-focused, and detail-oriented to serve as the primary point of contact for clients while coordinating service requests, dispatching technicians, and providing administrative support to ensure efficient daily operations.

Responsibilities

• Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
• Create, prioritize, and manage service tickets within the company's ticketing system.
• Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.

Requirements

• Previous customer service, dispatching, administrative, or help desk experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office and the ability to quickly learn CRM and ticketing systems.
• Experience in an IT, MSP, or technology environment is a plus.

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