Customer Service Representative

WaFd Bank; Rio Rancho (NM); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition Reimbursement

Employee assistance programs

Job summary

WaFd Bank is hiring a Customer Service Representative (CSR) in Rio Rancho, NM. The role requires delivering friendly service and performing banking transactions while adhering to federal regulations. A high school diploma is required, along with proficiency in Microsoft Office tools.

You will enjoy benefits like health insurance, paid time off, and opportunities for career growth. Join a team committed to strengthening community financial health!

Qualifications

• Must be organized and display excellent communication skills.
• Proficient in Microsoft Office tools and digital channel skills.
• Previous work experience in retail or client relations is preferred.

Responsibilities

• Provide friendly and courteous customer service.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and federal regulations.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

Location and Compensation

• Location: US-NM-Rio Rancho
• City: Rio Rancho
• Address: 4090 Sabana Grande Ave SE
• State/Province: NM
• Position Type: Full Time
• Min Pay: USD $18.00/Hr.
• Max Pay: USD $19.47/Hr.
• Job ID: 2026-5038
• Category: Retail Banking

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

Why Join Our Team?

• An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
• To start a professional career with Monday through Friday work hours and weekends off
• A career that provides opportunity for growth; promoting from within is our top priority
• A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What You Will Need to Succeed

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Experience:

• Previous work in retail, consumer service delivery, or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affi… We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

California Consumer Privacy Act 2026

Requisition Post Information

Posted Date: 8/17/2026