Customer Service Representative

Dominos; Richland Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Pizza discounts

Full training

Promotion opportunities

Job summary

Domino's Pizza seeks a Customer Service Representative to provide friendly, efficient service in-store, on the phone, and online. You will assist with orders, customize pizzas, answer menu questions, upsell promotions, and handle inquiries with empathy.

You will also enter orders into the system, process payments, and keep the store clean and organized. This entry-level role offers training from a globally recognized brand and opportunities for internal promotion, with schedule flexibility

Qualifications

• Must be a team player with punctual and positive attitude.
• Friendly and comfortable talking to customers.
• Able to work efficiently in a fast-paced environment.
• Able to communicate with customers and co-workers to process orders in person or by phone.
• Excellent communication and interpersonal skills.
• Flexible to work evenings, weekends, and/or holidays.
• At least 16 years of age.
• Fast-paced, rewarding environment with growth opportunities.
• Excellent career with promotion opportunities.
• Pizza discounts available.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell additional menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns, and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store

Skills

Customer service

Communication

Team player

Multitasking

Positive attitude

Tools

POS system

Cash handling

Job description

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell additional menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns, and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store

Job Requirements

• A team player who is punctual and has a positive attitude!
• A fun and friendly person, who is comfortable talking to customers.
• Ability to work efficiently in a fast-paced environment.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends, and/or holidays.
• You are at least 16 years of age.
• A fun, rewarding and fast paced working environment
• Full training with an industry leading brand
• Excellent career with great opportunities for internal promotion.
• Awesome discounts on Pizza!

Additional Information

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.