Customer Service Representative

Dominos; Ottumwa (IA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Pizza discounts

Full training

Career advancement opportunities

Job summary

Domino's Pizza in Ottumwa, IA is seeking a Customer Service Representative to deliver friendly service across phone, online, and in-store channels. You will assist customers with orders, pizza customization, and menu questions, while promoting add-ons and maintaining a clean, efficient store environment.

The role emphasizes empathy, clear communication, and the ability to thrive in a fast-paced setting with flexible hours, including evenings and weekends.

Qualifications

• Team player with positive attitude and punctuality.
• Friendly, talkative and comfortable engaging customers.
• Able to work in a fast-paced environment.
• Excellent verbal communication with customers and coworkers.
• Flexible to work evenings, weekends, and holidays.
• Minimum age 16 years.

Responsibilities

• Provide friendly service over the phone and in-person.
• Assist with ordering, pizza customization, and menu questions.
• Upsell menu items and promotions to boost satisfaction.
• Handle inquiries and resolve complaints with empathy.
• Enter orders accurately and process payments.
• Keep store clean and organized.

Skills

Teamwork

Friendly demeanor

Communication

Flexible schedule

Customer service

In-person communication

Job description

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell additional menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns, and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store

Job Requirements

• A team player who is punctual and has a positive attitude!
• A fun and friendly person, who is comfortable talking to customers.
• Ability to work efficiently in a fast-paced environment.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends, and/or holidays.
• You are at least 16 years of age.
• A fun, rewarding and fast paced working environment
• Full training with an industry leading brand
• Excellent career with great opportunities for internal promotion.
• Awesome discounts on Pizza!

Additional Information

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.