Customer Service Representative

VCA Animal Hospitals; Redding (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Companion Animal Hospital on Eureka Way in Redding, CA is seeking a full-time Client Service Representative to join our team. As the face of VCA, you will greet clients, schedule appointments, process payments, and support hospital operations with a friendly, professional approach.

You must be able to multitask, lift 40 lbs, and adapt to rotating shifts while delivering excellent customer service to clients and their pets.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products and services and general pet care.
• Managing medical records, charts, and correspondence.
• Maintaining a neat and clean facility.

Job description

Client Service Representative
VCA Companion Animal Hospital on Eureka Way in Redding, are seeking full time 30-40 hours per week, experienced and professional Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You!
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: BUT NOT LIMITED TO:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

• Able to lift 40 lbs without assistants.
• Must be able to multitask, learn and retain daily duties as a customer service representative.
• Flexible with days and hours to meet the needs of our busy veterinary practice.
• Must be willing to learn different departments (cross train ) when needed to support hospital.
• Able to work a multi-phone line system.
• Present, understand treatment plans and deliver to clients.
• Follow policies and protocols with a friendly and positive attitude.
• Able to understand the last act of kindness and support clients and their pets during end of life procedures.

We offer competitive compensation to all eligible employees, including medical/dental, generous personal pet benefits and much more! Pay range DOE $17-$19 per hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.