Customer Service Representative

Lucky Dog Bark & Brew Steele Creek; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Discounted daycare

Medical/vision/dental plans

401k

Job summary

Lucky Dog Bark & Brew Steele Creek is seeking a friendly Customer Service Representative to be the first contact for clients and their dogs. You will greet pets and owners, answer questions about services, and ensure a positive experience across boarding, grooming, and daycare.

Responsibilities include welcoming guests, handling phone/email inquiries, scheduling, check-ins/outs, and coordinating with grooming/kennel staff.

Qualifications

• Excellent communication: phone, interpersonal, and written with proper spelling and grammar.
• Team player with collaboration across staff.
• Customer service background preferred but not required.
• Flexible schedule including evenings, weekends, and holidays.
• Organized with attention to detail.
• Physical stamina to handle dogs by leash.
• Dog lover with passion for animals.

Responsibilities

• Greet customers and pets with a smile as they arrive at the resort.
• Answer phone calls and emails with a positive attitude about services.
• Schedule appointments and manage reservations.
• Assist with front desk check-ins/outs and daily operations.
• Coordinate with veterinarians for needed vaccination info.
• Use kennel software to book appointments and update profiles.
• Communicate needs between front desk and grooming/kennel staff.
• Escort dogs to play areas, kennels, or grooming areas.
• Keep front office clean and organized and presentable.
• Represent the village with a professional appearance.

Skills

Excellent communication

Team player

Customer service

Flexibility

Organized

Physical stamina

Dog lover

Tools

Kennel software

Job description

Description

Are you passionate about pets and love connecting with people who feel the same?

At Lucky Dog Bark & Brew Steele Creek, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Running Dogs: Escort our furry friends to play areas/kennels/etc.
• Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

Benefits for all team members at Lucky Dog Bark & Brew Steele Creek include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $14.00/hr.

Requirements

Our perfect customer service professional will embody these qualities:

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required—and a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
• Dog Lover: Passion for working with animals a must!