Customer Service Representative

Honor Plastics & Molding; Pomona (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Life Insurance

PTO and Holiday Pay

Job summary

Honor Plastics & Molding in Pomona, CA is seeking a detail-oriented Customer Service/Administrative specialist to support daily operations. You will enter orders, respond to inquiries, coordinate with vendors, and assist the VP Operations with planning and projects.

The role requires a high school diploma, 2–3 years in customer service, and proficiency with Excel, Word, and PowerPoint. IQMS is a plus. Benefits include medical/dental/vision, 401(k) match, PTO and holiday pay.

Qualifications

• High School Diploma required.
• 2–3 years of customer service experience preferred.
• Proficient with Excel, Word & PowerPoint; IQMS a plus.
• Ability to work independently and with others; highly detail oriented.

Responsibilities

• Enter orders accurately at current price and ensure timely processing.
• Process requests for existing quotes and RMAs.
• Communicate with creditors and vendors about payment schedules and credits.
• Obtain W-9s from vendors and compile customer information.
• Assist VP Operations in planning and executing production.
• Respond promptly to customer inquiries and route issues to appropriate departments.
• Maintain records of customer interactions and transactions; generate reports.

Skills

Customer service

Independent & collaborative

Detail oriented

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

IQMS

Job description

• Ensures all orders are entered correctly at the latest price and processed on time.
• Process Request for existing quotes
• Process Return Material Authorization (RMA)
• Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries
• Obtain W-9 from vendors
• Fill out Forms received from Customers/Compile information requested from customers.
• Assist VP in planning and executing production.
• Respond promptly to customer inquiries
• Analyze each customer’s service needs and execute, upscale, or route to the appropriate internal departments, as needed
• Maintain records of customer interactions and transactions
• Answering customer calls and directing them to the appropriate recipient.
• Create Reports as needed
• Greeting visitors and directing them to the correct office
• Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees),
• Participate in projects and provide team support as needed
• Perform any other assignments given by VP Operations

Required Knowledge, Skills, & Abilitie s:

• High School Diploma.
• 2 & 3 years of customer service experience preferred.
• Intermediate Microsoft office skills including Excel, Word & PowerPoint.
• IQMS will be a plus but not required.
• The ability to work independently and to collaborate with others.
• Highly detail oriented

Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay

$20 - $22 Hourly (Depending on Experience)