Customer Service Representative

VCA Animal Hospitals, Inc; Plymouth (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Plymouth Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and guide their pets, manage appointments, and assist with products and services while delivering outstanding customer service.

The role emphasizes phone and in-person interactions, fee explanations, and maintaining accurate records in a friendly, professional environment.

Qualifications

• Customer service experience required or preferred.
• Ability to explain fees and handle payments.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain products/services and assist with prescriptions where appropriate.
• Maintain medical records, charts, and correspondence.

Skills

Customer service

Phone etiquette

Appointment scheduling

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Plymouth Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Hourly pay rate is $20 - $23 depending on experience.

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Physical Demands: Work is generally performed in an office environment. Ability to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.