Customer Service Representative

Concentrix; Pleasant Ridge (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a fast-paced environment.

Qualifications

• Handle customer inquiries via multiple channels (phone, email, chat).
• Demonstrate strong communication and problem-solving skills with meticulous attention to detail.

Responsibilities

• Respond to questions and resolve issues about bookings, accounts, and services.
• Document interactions in CRM tools and ensure compliance with quality standards.
• Collaborate with team to resolve complex cases and deliver exceptional customer experience.

Skills

Customer service

Clear communication

Problem solving

Attention to detail

Tools

CRM systems

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.