Customer Service Representative

American Health S LLC; Playland Village (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

AMERICAN HEALTH ASSOCIATES, INC. is seeking a Customer Service Representative to support nursing home and physician office staff, and patients by phone. Responsibilities include data entry, dispatching mobile phlebotomists and couriers, and tracking specimen collection and reporting.

Ideal candidates have a high school diploma and about one year of healthcare customer service experience, with strong data entry, typing (40 WPM), and excellent communication skills. HIPAA compliance is essential.

Qualifications

• High School diploma or equivalent.
• 1 year of healthcare customer service experience.
• Strong data entry and typing skills.
• Excellent verbal and written communication.
• HIPAA privacy knowledge.

Responsibilities

• Provide exceptional customer service to nursing home staff, physician offices, and patients by phone.
• Enter data into a specialized computer system and dispatch mobile phlebotomists and couriers.
• Track specimen collection and reporting; troubleshoot orders as needed.

Skills

Customer service

Healthcare experience

Data entry

Typing 40 WPM

HIPAA knowledge

Communication skills

Attention to detail

Independent work

Team player

Computer skills

Education

High School diploma

Job description

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: Customer Service Representative

RESPONSIBILITIES:

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
• Enter data into a specialized computer system;
• Dispatch AHA's Mobile Phlebotomists and Couriers;
• Track specimen collection and reporting;
• Trouble shoot missing, incomplete, and incorrect orders;
• Must have the ability to interact effectively and professionally with clients and coworkers always;
• Exceptional Customer Service skills, a must.

Requirements

QUALIFICATIONS:

• High School diploma
• 1-year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; solid understanding of the importance of critical results.
• Excellent customer service and telephone etiquette skills required.
• Effective verbal and written communications, especially listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
• Ensure patient privacy, confidentiality, and HIPAA are upheld always.
• "Team Player" mindset a must!

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!