ACCOUNT MANAGER - Entry Level

Socket.dev; Columbia (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Gas card

Company phone

Laptop

Monthly commission

401k

Job summary

AMERICAN HEALTH ASSOCIATES, INC. seeks an Entry-Level Account Manager to manage existing client accounts and develop new relationships across a designated territory including Philadelphia, Northern Delaware, Northern Maryland, and parts of Virginia.

You will serve as the client advocate, handle day-to-day support, and ensure compliance on deliverables. The role is ideal for recent graduates or professionals with customer service and sales or marketing experience.

Qualifications

• Bachelor’s degree in business administration, sales, or relevant field required.
• 1–2 years of sales experience preferred.
• Experience with CRM software (Salesforce/Zoho/HubSpot) and MS Office; ability to learn proprietary software.

Responsibilities

• Manage designated accounts and develop new client relationships within the territory.
• Coordinate client communications and ensure delivery of services and compliance on deliverables.
• Act as the primary point of contact for client issues and escalations, and provide regular status updates.

Skills

Strong communication

Organizational skills

Multitasking

Verbal & written communication

Relationship building

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

Job description

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, MA, NC, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: ACCOUNT MANAGER – Entry Level

AHA’s Maryland team is seeking to hire an Entry-Level Account Manager who will be responsible for managing existing customer accounts and establishing new clients by providing proactive communication, day to day support, compliance on client deliverables, and being the advocate for customer escalations. Building on over 30 years of success, our culture is focused on providing exceptional customer service in the long-term care industry. This position is ideal for recent graduates, or professionals with customer service & sales or marketing experience.

Our Entry-Level Account Manager is primarily responsible for managing and developing new client accounts in a designated territory (Philadelphia, PA, Northern Delaware, and Northern Maryland, STATE OF VA)). This position is a primary source to strengthen the company's brand presence and overall value in the health care industry.

• Manages a designated territory and builds strong strategic relationships; Responsible for providing coordination and flow of information between clients and the company to ensure a high level of customer satisfaction. This includes client retention, all client communications, issue resolution, and compliance on client deliverables (in this role you are the first line respondent to client issues regardless of the source of the concern/originator).
• Ensures that client issues are dealt with in an efficient manner daily, informing management of any problems that may arise. Targets key relationships with customers by communicating directly daily, and in some cases, by attending Quality Assurance meetings and performing in-services for clients as needed.
• Provide regular input/documentation on all account activity, including status and call reports on a daily/weekly basis; Works with Sales Manager and other Account Managers, to provide strong team representation and set proper client expectations.
• Participates in conference calls as required.
• Participates and professionally represents the company in industry related professional organizations, trade shows, community events, and networking events.
• Develops and maintains knowledge of market trends, competition, and customers. Also develops and maintains knowledge of company and brand products and services, sales policies and SOPs and adheres to those policies and procedures.
• Communicates with multiple levels of health care representatives on questions regarding testing and service levels.
• Promotes positive relations with clients and employees.
• Assists with and completes special projects and assignments as designated by our management team.

Requirements

• Bachelor’s degree in business administration, sales, or relevant field preferred.
• 1–2 years of previous sales experience preferred.
• Experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel); ability to learn proprietary software and new software as it is installed/developed.
• Ability to juggle multiple account management projects at one time.
• Strong organizational, presentation, and influencing skills.
• Strong verbal and written communication skills.
• Valid state-issued Driver License; clean driving record for the past five years, plus own reliable transportation.

AHA offers a competitive group insurance benefits package, paid vacation and sick time and an excellent 401k Retirement plan. As an AHA Account Manager, you’ll also receive a monthly car allowance, gas card, company phone, laptop, and may be eligible to earn monthly commission.

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER