Customer Service Representative

Accreditation Council for Graduate Medical Education; Plainville (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary assistance company in Plainville is seeking a Client Services Representative to manage client interactions, keep accurate medical records, and support team members. Ideal candidates will have a practical understanding of clinic procedures and excellent communication skills. This full-time role offers competitive pay, career development support, and comprehensive benefits.

Benefits

Tailored development programs

401(k) matching

Student loan assistance

Health, dental, and vision insurance

Generous paid time off

Qualifications

• Practical knowledge of clinic's procedures and policies.
• Experience in client and patient treatment protocols.

Responsibilities

• Greet clients and pets upon entering.
• Check-in appointments and notify staff.
• Keep reception area organized and clean.
• Schedule appointments and surgeries.
• Answer all telephone calls professionally.

Skills

Client interaction

Clerical skills

Data transcribing

Communication

Organizational skills

Job description

Job Description Summary

As a Client Services Representative, your duties will include but may not be limited to keeping accurate medical records, clerical work, client education, promotion of hospital products and services and support of other team members. This position requires a practical knowledge of the clinic's procedures, policies and services; client and patient treatment protocols; data transcribing; word processing, records and terminology used in the veterinary hospital.

Specific guidelines have been established for interacting with clients, invoicing, checking-in & checking-out clients, answering and ending telephone calls, end of day closing procedures, and client record handling.

Responsibilities:

• Greet clients and pets immediately upon entering. If you are serving another client or on the telephone, acknowledge the client that has entered.
• Check-in all appointments and notify the appropriate assistant, technician, or doctor of the client's arrival according to the appointment type.
• Ensure that the reception area & reception desk counters are clean, neat, organized and odor free.
• Sweep and mop the reception area as needed.
• Assist the other team members as needed in keeping exam rooms clean, neat, organized, and odor free
• Check that contact information on medical records is current.
• Weigh pet when possible and if appropriate, at each hospital visit and record in medical file & computer.
• Schedule appointments and surgeries.
• Answer all telephone calls in a friendly and professional manner according to clinic guidelines. Route calls to the proper staff members, answer inquiries about services and or products and provide knowledgeable advice concerning the care and treatment of animals. Refer questions or obtain answers to questions to and from appropriate team members as needed.
• Record all telephone conversations with clients in the patient medical record.
• Initiate calls to confirm next day appointments and re-calls to check on prior day's patients assessments.

Benefits:

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.