Customer Service Representative

Rhenus Logistics; Plainfield (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Events

Fast decision processes

Job summary

Rhenus Logistics in Plainfield, Indiana seeks a Customer Service Representative to be the primary contact for assigned customers, ensuring proactive service throughout the warehouse fulfillment process. You will coordinate with operations, resolve inquiries, and maintain accurate records to support timely service and billing cycles.

The role requires strong communication, organizational skills, and attention to detail in a fast-paced contract logistics environment.

Qualifications

• 2+ years of customer service or account coordination in logistics or warehousing.
• Bachelor’s degree preferred, or equivalent experience in related field.
• Experience with contract logistics or warehouse environments is valued.
• Strong written and verbal communication for customer interactions.
• Proficiency with Excel; familiarity with WMS systems is a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts in the warehouse.
• Respond to inquiries, provide updates, and manage customer expectations.
• Coordinate with warehouse operations to resolve issues and discrepancies.
• Own customer concerns through resolution and escalate when needed.
• Maintain accurate customer records and documentation across systems.
• Coordinate weekly billing with Finance and support invoices.
• Assist with customer claims and investigations with operations.
• Prepare customer reports, KPIs, and meeting minutes in Excel.
• Participate in customer meetings and internal reviews for improvement.
• Keep customer data current in WMS and internal databases.
• Collaborate with cross-functional teams to meet service levels.
• Promote a safe, organized, customer-focused work environment.
• Handle additional duties and special projects as assigned.

Skills

Customer service

Account coordination

Logistics experience

Communication skills

Excel

WMS

Spanish

Time management

Attention to detail

Education

Bachelor's degree in Business

Supply Chain degree

Tools

Microsoft Excel

WMS (Blue Yonder)

Job description

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Account Manager, the Customer Service Representative serves as the primary point of contact for customers, ensuring a high level of service throughout the warehouse fulfillment process. This role is responsible for managing customer communications, resolving inquiries, coordinating with operations, and maintaining accurate customer records to ensure timely and effective service.

The successful candidate will be a proactive communicator with strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced contract logistics environment. At Rhenus Logistics, we are committed to delivering exceptional customer experience while continuously improving the way we serve our customers.

You will be contributing to that vision by…

• Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
• Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
• Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
• Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
• Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
• Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
• Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
• Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
• Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
• Maintain accurate customer information within warehouse management systems and internal databases.
• Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
• Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
• Perform other duties and special projects as assigned.

What skills & experience you will bring to us

• 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
• Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
• Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
• Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
• Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
• Exceptional attention to detail with strong analytical and problem-solving abilities.
• Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
• Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
• Bilingual English/Spanish or English/German is considered a strong asset.
• Ability to work on-site five days per week at our Plainfield, Indiana facility.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.