CUSTOMER SERVICE REPRESENTATIVE

JBS USA; Pittsburg (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vision coverage

Medical coverage

Dental coverage

Paid time off (PTO)

401(k) matching

Tuition assistance

Job summary

JBS USA is seeking a Customer Service Representative in Mt. Pleasant, TX to support logistics and transportation by coordinating freight scheduling, communicating with customers, and maximizing trailer utilization.

The role demands strong organization, attention to detail, and the ability to adapt in a fast-paced environment. The position is based in Operations, with responsibilities spanning documentation, scheduling, and carrier communication.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills and attention to detail.
• Experience in logistics/ transportation preferred.

Responsibilities

• Maintain payroll and billing documents and submit them weekly.
• Update daily check calls based on shipper requirements.
• Communicate late deliveries and detention updates to corporate customer service.
• Schedule, enter, and communicate all customer delivery appointments.
• Solicit freight from assigned geographical regions and customer base.
• Manage loads to ensure optimal equipment and driver utilization.
• Check destinations, load capabilities, arrival times, and driver readiness.
• Communicate service issues to assigned customers and coordinate with Sales.
• Monitor and optimize trailer pool utilization and trailer locations.
• Support logistics and operations teams with various tasks as needed.

Skills

Customer communication

Logistics coordination

Document management

Attention to detail

Education

High School Diploma or GED

Job description

Position Title

Customer Service Representative

Department

Operations

Location

Mt. Pleasant, TX

Reports to

Terminal Manager

Position Summary

The Customer Service & Operations Coordinator supports logistics and transportation functions by managing freight scheduling, customer communication, trailer utilization, and documentation. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, fast-paced environment.

Documentation & Reporting

• Maintain payroll and billing documents and submit them weekly
• Update daily check calls based on shipper requirements
• Communicate late deliveries and detention updates to corporate customer service

Freight Coordination & Scheduling

• Schedule, enter, and communicate all customer delivery appointments
• Solicit freight from assigned geographical regions and customer base
• Manage loads to ensure optimal equipment and driver utilization
• Check destinations, load capabilities, arrival times, and driver readiness

Customer & Carrier Communication

• Communicate service issues to assigned customers in designated areas
• Coordinate with customers to understand needs and with Sales to identify new opportunities

Trailer Pool Optimization

• Monitor and optimize trailer pool utilization and trailer locations

Additional Responsibilities

• Support logistics and operations teams with various tasks as needed
• Perform other duties as assigned

Education

High School Diploma or GED required.

Benefits & Compensation

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $18.00 - $20.00

Security and Compliance

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.