Customer Service Representative

Geodis; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

On-demand pay

Telemedicine

Paid holidays

Career advancement

Job summary

GEODIS in Phoenix, AZ, is seeking a customer service professional to manage orders, billing, and communications with customers. You will input orders, run stock checks, and coordinate shipping with transportation teams to meet tight timelines.

The role requires basic AS400/warehouse system knowledge, strong MS Office skills, and the ability to write reports and respond professionally to inquiries. Join a team focused on reliable, friendly service and accurate documentation.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Tools

AS400

Warehouse management systems

Job description

Deliver Your Potential with GEODIS

At GEODIS, we don't just move products. We keep businesses running, communities connected, and the world's leading brands moving forward. As a global third-party logistics leader, we're driven by one purpose: A Better Way to Deliver. Whether you're just starting your career or looking for your next opportunity, GEODIS offers the tools, support, and career paths to help you go further.

Your role on the team:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.


• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.


• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.


• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.


• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.


• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.


• Assures proper invoicing of accounts by verifying computer generated invoices.


• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.


• Reports customer feedback to management, including any signs of customer dissatisfaction.


• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes


• Performs paperwork associated with orders including the maintenance of customer files.


• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.


• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.


• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics


• Works with management regarding product routing for customers


• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

What you need:

• Minimum 6 months related experience and/or training


• Experience with AS400 operating systems and warehouse management systems preferred.


• PC literate with experience with Microsoft Outlook, Word, and Excel


• Ability to write reports, business correspondence, and procedure manuals.


• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Why Build Your Career with GEODIS?

Deliver Bigger Rewards Competitive pay, with bonus opportunities available for select positions.

Deliver a Schedule That Fits Your Life Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.*

Deliver Your Pay, Your Way Get access to your earned wages before payday with on-demand pay options.

Deliver Better Benefits Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.*

Deliver More Time for What Matters Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond work.*

Deliver with Confidence Your safety comes first. We are committed to maintaining clean, safe, and well-organized workplaces where every teammate can succeed.

Deliver Your Ideas Your feedback matters. We continuously invest in improving the teammate experience by listening and taking action.

Deliver Your Career Forward From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions each year, because we believe in developing talent from within.

Deliver Support When It's Needed Most The GEODIS Compassion Fund provides one-time financial assistance to teammates facing unexpected hardships.

Deliver a Positive Impact Give back through volunteer opportunities and support meaningful causes through the GEODIS Foundation and GEODIS Compassion Fund.

Deliver Great Work Alongside Great People Join a team that works hard, celebrates success, and supports one another every step of the way.

Deliver Your Authentic Self We're proud of our diverse workforce and inclusive culture. Employee Resource Groups, cultural celebrations, and development opportunities help everyone feel welcome and connected.

Deliver Your Future Whether you're looking for seasonal work, your first logistics role, or a long-term career, GEODIS offers opportunities to learn, grow, and build a future you can be proud of.

Your next destination starts here. Come build your career with a global logistics leader that's delivering opportunities every day.

*Eligibility for certain benefits varies by location, position, employment status, and length of service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.