Customer Service Representative

BD; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in medical technology is seeking a dedicated customer service representative to join their remote team. In this role, you will provide vital support to customers, ensuring their inquiries and orders are handled with care and precision. With opportunities for career advancement and a comprehensive benefits package, this position is ideal for those looking to grow within a supportive environment. If you have a passion for helping others and thrive in a fast-paced setting, this role offers the perfect blend of challenge and reward, all from the comfort of your home.

Benefits

Comprehensive benefits package

Tuition reimbursement

Employee assistance programs

Flexible work arrangements

Company-paid holidays

Qualifications

• 1+ year experience in medical or customer service roles.
• Ability to read medical supply publications and procedures.

Responsibilities

• Provide accurate information to customers about orders.
• Process customer returns and resolve billing disputes.

Skills

Customer Service

Problem-Solving

Communication Skills

Technical Reading

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:

1. Opportunity for career advancement within a leading global medical technology company
2. Comprehensive benefits package including medical, dental, vision insurance, and 401(k)
3. Up to 12 company-paid holidays and tuition reimbursement
4. Access to employee assistance programs and additional support resources
5. 100% remote, work-from-home position with flexibility in work arrangements
6. Supportive team environment that values contributions and fosters personal growth

What to Expect (Job Responsibilities):

1. Provide timely and accurate information to customers regarding their order status and product inquiries
2. Process customer returns in accordance with established department policies
3. Collaborate with the Medical Billing department to resolve billing disputes
4. Offer feedback to management regarding service failures or customer concerns
5. Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):

1. Minimum of 1 year of experience in the medical industry or in a call center/customer service role
2. High School Diploma or general education degree (GED)
3. Ability to read and interpret medical supply publications and technical procedures
4. Proficiency in Microsoft Office applications
5. Ability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):

1. Experience in a customer service role within the healthcare sector
2. Strong problem-solving skills and the ability to manage multiple tasks effectively
3. Familiarity with medical billing processes and terminology
4. Excellent communication skills, both verbal and written
5. Willingness to learn and adapt in a fast-paced environment

About the company:

210136 Becton, Dickinson and Company, commonly known as BD, is an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents.