Customer Service Representative

Motion; Philadelphia (Philadelphia County); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Motion Industries in Philadelphia is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls.

In this role you will respond to inquiries, enter orders by phone, fax, email, or walk-in, negotiate prices within policy, and help maintain inventory and shipping arrangements while supporting sales teams and ensuring customer satisfaction.

Formación

• Requires a high school diploma or GED and 0–3 years of related experience.
• Reliability, organization, and attention to detail are essential.
• Strong communication skills, both written and spoken.
• Proficient with business systems and basic Internet searches for product info.
• Product knowledge is preferred.

Responsabilidades

• Respond to basic customer inquiries regarding products and quotes and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within policy.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain inventory levels and source products from appropriate inventories.
• Determine cost-effective shipping methods for orders and assist with shipments.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and pull inventory for shipment as needed.
• Handle customer returns as required.

Conocimientos

Customer service

Communication

Multi-tasking

Time management

Attention to detail

Product knowledge

Educación

High School Diploma or GED

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENCES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.