Customer Service Representative

Bierman Autism Centers; Pennsylvania; Remote; USD 10,000 - 60,000; Part time

Job summary

An autism support organization is seeking a part-time, remote Customer Service Representative. This role involves providing exceptional service to families, answering inquiries, and assisting with scheduling. The ideal candidate will possess strong communication skills and empathy, as well as the ability to adapt to changing priorities. Join a mission-driven team dedicated to making every interaction meaningful.

Qualifications

• Strong communication skills for phone and email.
• Empathy to support families in stressful situations.
• Attention to detail for accurate scheduling.
• Problem-solving skills to help find solutions.
• Comfort with technology for online tools and databases.
• Flexibility to adapt to changing priorities.

Responsibilities

• Answer incoming calls, emails, and online inquiries.
• Provide information about services and locations.
• Assist families with scheduling appointments.
• Direct calls to appropriate teams.
• Record accurate information in systems.
• Identify opportunities to improve customer experience.

Skills

Communication skills

Empathy

Attention to detail

Problem-solving

Tech comfort

Flexibility

Job description

Overview

Customer Service Representative (Part-Time, Remote)

Bierman Autism Centers

At Bierman Autism Centers, we believe in making every interaction meaningful — whether it’s with our patients, their families, or the communities we serve. We’re passionate about delivering outstanding care and creating supportive environments for children with autism. None of this would be possible without a strong, compassionate, and dedicated team behind the scenes. That’s where you come in.

We’re currently seeking a part-time, remote Customer Service Representative to join our growing team. If you enjoy helping others, communicating with warmth and professionalism, and ensuring that people feel heard and supported, this role could be the perfect fit for you.

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for many of the families and partners who reach out to Bierman Autism Centers. This means you’ll have the opportunity to make a positive impression every day. Your responsibilities will include:

• Answering incoming calls, emails, and online inquiries with professionalism and empathy.
• Providing information about Bierman’s services, locations, and therapy programs in clear and approachable language.
• Assisting families with scheduling, rescheduling, or updating appointments.
• Directing calls and messages to the appropriate internal teams and following up to ensure timely resolution.
• Recording accurate information in our systems to maintain clear communication across the organization.
• Identifying opportunities to improve the customer experience and sharing feedback with your team lead.
• Handling sensitive or emotional conversations with patience, understanding, and respect.

Because this is a part-time, remote position, you’ll also be expected to manage your time effectively, work independently, and stay connected with your team through regular virtual check-ins.

What We’re Looking For

This is a people-first role, so we’re seeking someone who genuinely enjoys helping others and takes pride in delivering great service. The ideal candidate will bring:

• Strong communication skills — You’re comfortable speaking on the phone and writing professional yet friendly emails.
• Empathy and patience — You understand that families may be going through stressful times, and you know how to listen with compassion.
• Attention to detail — Accuracy matters, whether it’s entering information in a system or scheduling an appointment.
• Problem-solving ability — You don’t just answer questions; you help find solutions.
• Tech comfort — You’re able to use online communication tools, scheduling platforms, and internal databases with ease.
• Flexibility — You can adapt to changing priorities and schedules while staying focused on service quality.

Experience in a call center, healthcare, education, or customer service setting is a plus, but it’s not required. If you have the skills, the attitude, and the willingness to learn, we encourage you to apply.

Why Work With Us?

At Bierman Autism Centers, you’ll be part of a mission-driven team that values collaboration, compassion, and growth. Even though this role is remote, you’ll feel connected through team support, ongoing training, and opportunities to contribute ideas that shape the way we serve families.

We also understand the importance of balance. As a part-time team member, you’ll have flexible hours designed to fit into your life while still making a meaningful impact on the lives of children and families.

Job Details

• Position: Part-Time, Remote Customer Service Representative
• Hours: Flexible, approximately 15–20 hours per week
• Location: Remote (U.S.-based)
• Compensation: Competitive hourly rate, based on experience

How to Apply

If this sounds like the right opportunity for you, we’d love to hear from you. Please click Apply here on LinkedIn, upload your resume, and share a short note about why you’re excited about this role.

At Bierman Autism Centers, every call, every email, and every interaction matters. Join us in creating a supportive and welcoming experience for the families we serve.