Customer Service Representative

Planet Fitness; Pelham (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Dollars for Scholars Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

Job summary

Planet Fitness in Pelham, AL is seeking a Customer Service Representative to create a positive member experience while driving new member sales. You will greet guests, answer questions, conduct tours, and support sign-ups and account updates.

The role requires strong customer service, basic computer skills, and the ability to handle front desk duties with a friendly, professional demeanor. Flexible schedule offered with advancement opportunities.

Qualifications

• Honesty and good work ethic are required.
• Strong customer service skills are essential.
• Basic computer proficiency is expected.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Handle front desk tasks including answering calls and giving tours.
• Assist with member sign-ups, cancellations and updating member accounts.
• Address member questions and forward complex issues to the Club Manager or Team Lead.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

Job Title:

Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness