Customer Service Representative

The Holton Wise Property Group; Parma (OH); On-site; USD 15,000 - 17,000; Full time

Job summary

The Holton Wise Property Group in Parma, Ohio is seeking an organized and detail-oriented Office Assistant to support their team. This role involves managing correspondence, maintaining files, and assisting the Property Management department with onboarding clients.

The ideal candidate should have a strong work ethic, excellent communication skills, and be proficient in Microsoft Office programs. The position requires 40 hours of work per week with weekends off, and offers an hourly rate of $15 plus a productivity bonus.

Qualifications

• Previous office experience preferred.
• Experience with Microsoft Office programs (Outlook, Word, Excel, Access, Power Point).
• Strong work ethic, positive attitude, and good judgement.

Responsibilities

• Set up and maintain accurate files and records.
• Handle correspondence, telephone contacts, and incoming mail professionally.
• Assist the Property Management department with onboarding new clients.

Skills

Office management

Communication

Microsoft Office proficiency

Organizational skills

Job description

The Holton-Wise Property Group is a full service commercial & residential and real estate brokerage & property management company.

Job Description

• Set up and maintain accurate files and records that may be easily accessed by all.
• Maintain correspondence files.
• Setup and establish company & customer files.
• Handle correspondence, telephone contacts, and incoming mail, including confidential materials, in a professional and expedient manner.
• Administer e-mails, send and forward to appropriate people.
• Type and/or compose letters, meeting agendas, meeting minutes, purchase orders, contracts, memos, variances, narratives, vendor contracts, brokerage agreements, Letters of Intent and construction contracts as directed.
• Photocopying, scanning and file administration as needed.
• Assist the Property Management department with onboarding new clients. Organize, research, and gather required data as necessary. Provide assistance in preparing materials, compiling statistical information, and other special projects as required.
• Must be proficient in Outlook, MS Word and Excel, and other similar computer programs. Use of various software packages and visual aids to produce accurate documents, presentation materials, charts and graphics (type, proof, organize, design, create fonts, layout, etc.) within established deadlines.
• Accurately present out products and service to potential customers during income and outgoing calls.
• Greet visitors, screen incoming calls, schedule appointments, maintain calendar and play an active role in organizing and prioritizing its activities.

Qualifications

• Previous office experience preferred
• Experience with Microsoft Office programs (Outlook, Word, Excel, Access, Power Point)
• Strong work ethic, positive attitude, and good judgement
• Desire to work as part of a team with a strong focus on client needs
• Excellent communication and listening abilities
• Organizational skills; ability to manage projects effectively and on-time
• Ability to exercise discretion and maintain confidentiality
• Analytical and detail-oriented
• Ability to handle multiple tasks/assignments

Additional Information

• 40 hours per week
• Weekends off. Schedule is Monday through Friday from 10am to 6pm
• Pay is $15/hr + Productivity Bonus