Customer Service Representative

Alegria Travel Services; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alegria Travel Services is seeking a Customer Service Representative in Orlando to assist clients with travel needs and inquiries, acting as the first point of contact and building lasting relationships.

The role requires excellent communication, a customer-focused mindset, and the ability to work both independently and in a team, with a flexible schedule to accommodate clients across time zones.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and booking software.
• Flexible Schedule.

Responsibilities

• Respond to client inquiries and provide accurate information about our services and packages.
• Assist clients with flight bookings, hotel reservations, and car rentals.
• Handle and resolve any issues or complaints from clients in a timely and professional manner.
• Proactively identify opportunities to upsell and cross-sell our services.
• Maintain a high level of product knowledge to effectively communicate with clients.
• Process payments and ensure accurate record-keeping.

Skills

Customer service

Excellent communication

Interpersonal skills

Problem solving

Teamwork

Independence

Flexibility

Knowledge of travel industry

Education

High school diploma or equivalent

College degree preferred

Tools

Booking software

Microsoft Office

Job description

Position: Customer Service Representative.

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our clients by assisting them with their travel needs and inquiries. You will serve as the first point of contact for our clients and will be responsible for building and maintaining positive relationships with them.

Key Responsibilities

• Respond to client inquiries and provide accurate information about our services and packages
• Assist clients with flight bookings, hotel reservations, and car rentals
• Handle and resolve any issues or complaints from clients in a timely and professional manner
• Proactively identify opportunities to upsell and cross-sell our services
• Maintain a high level of product knowledge to effectively communicate with clients
• Process payments and ensure accurate record-keeping

Qualifications

• High school diploma or equivalent; college degree preferred
• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and in a team environment
• Proficient in Microsoft Office and booking software
• Knowledge of the travel industry and booking systems is a plus
• Flexible Schedule

If you are passionate about providing exceptional customer service and have a love for travel, we would love to hear from you. Join our team and help make our clients' travel dreams a reality!