Customer Service Representative

Insite Managed Solutions; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Insite Managed Solutions as a Customer Service Representative in Orlando, Florida. This full-time, in-office role offers an opportunity to assist prospective students with their inquiries regarding admissions and services while working in a supportive and collaborative environment. Ideal candidates are friendly, reliable, and possess previous customer service experience.

Qualifications

• Previous customer service or call center experience required.
• Friendly, professional, and eager to learn.
• Reliable with a strong work ethic.

Responsibilities

• Answer inbound calls from prospective students and provide assistance.
• Log call details and outcomes in the CRM system.
• Transfer calls to appropriate departments for further support.

Skills

Communication

Customer Service

Bilingual (English and Spanish)

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Full-Time, In-Office FTC Orlando Campus: 12900 Challenger Parkway, Orlando, Florida 32826

Why join NUC? At NUC University, we know that every great career starts with the first step. This role is a perfect starting point for those passionate about helping others while growing their professional skills. As a Customer Service Representative, you’ll be part of a supportive team that makes a real impact. You’ll answer questions, offer guidance, and help future students take their first steps toward a brighter future

Position overview: As Customer Service Representative, you’ll take inbound calls from individuals looking for general information about NUC. You’ll assist with basic questions related to admissions, financial aid, and student services. When needed, you’ll connect callers with the appropriate departments for more specific support. You’ll be part of a supportive team that wants to see you succeed and grow. This role offers a great opportunity to build your skills while contributing to a positive and collaborative environment.

What you will be doing:

• Answering inbound calls from prospective students and the public
  
• Providing friendly, clear, and helpful service
  
• Sharing general information and transferring calls when appropriate
  
• Learning to navigate internal systems to look up and share accurate details
  
• Working closely with your team to ensure a consistent and welcoming caller experience
  
• Logging call details and outcomes in our CRM system

About you:

• You’re friendly, professional, and eager to learn
  
• You enjoy talking with people and providing helpful information
  
• You’re reliable and take pride in doing quality work
  
• You have previous customer service or call center experience
  
• You can work in-office at our Orlando, FL location
  
• Bilingual in English and Spanish is a plus
  

Equal Opportunity Employer M/F/D/V