Customer Service Representative

Markent Personnel; Omaha (NE); On-site; USD 26,000 - 29,000; Full time

Job summary

Markent Personnel seeks a Customer Service Rep in Omaha, NE to support customers and outside sales. You will review, enter, and confirm orders, ensuring accuracy and alignment with customer specs.

Ideal candidates have fast typing, strong communication, and the ability to work under time pressure while using Navpoint and Microsoft Office tools daily.

Qualifications

• Typing speed of at least 50 WPM with high accuracy.
• Proficient use of Office 365 suite.
• Clear written and verbal communication skills.
• Good critical thinking and problem solving.
• Ability to work in a fast-paced environment with interruptions.
• Familiarity with Windows XP and MS Office products.
• Strong organizational abilities.

Responsibilities

• Confirm receipt of orders received by email and ensure accuracy.
• Review and enter email orders according to requirements.
• Update Navpoint with ship-to addresses and contacts.
• Communicate discrepancies to customers and internal teams.
• Coordinate with outside sales and other departments to meet requirements.

Skills

Typing 50 WPM

Office 365

Effective communication

Critical thinking

Fast-paced work

Windows XP familiarity

Organizational skills

Navpoint system

Tools

Navpoint

Job description

Job Title: Customer Service Rep

Location: Omaha, NE

Salary: $19-21/hour

Job Summary of the Customer Service Rep: In this entry-level Customer Service Representative position, you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including Contract Review of all incoming sales orders and assisting customers to ensure their orders are accurate and can be entered. This position is responsible for contract review and order entry for Customers. It requires a timely and accurate response to customer orders, adherence to processes and procedures, and conformance to customer requirements.

Job Duties & Responsibilities of the Customer Service Rep:

• Confirm receipt of orders received via e-mail.
• Review and enter e-mail orders for accuracy and completeness based on both customer and company requirements.
• Routinely update Navpoint with the ship to addresses, contacts, and prospects.
• Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
• Enter customer concerns or complaints.
• Be an active member of the Operator ACD Phone line.
• Assist in other projects as assigned.

Education & Experience Requirements of the Customer Service Rep:

• Typing skills of at least 50 WPM with High Accuracy
• Proficient use of Office 365
• Good communication and critical thinking skills
• High degree of diligence
• Ability to work at a fast pace even with several interruptions, and some time pressure.
• Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).
• Good communication skills to interact with team members, customers, outside sales, and other internal departments.
• Good critical thinking skills to resolve questions and problems related to orders.
• Strong organizational skills.

Industrial sales background a plus, but not a requirement.