Customer Service Representative

Helget Gas Products, Inc.; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No evenings or weekends

Job summary

Helget Gas Products, Inc. is seeking a Customer Service Representative in Omaha, NE for a full-time, onsite role with no evenings or weekends. The position includes ongoing training and opportunities for career advancement.

You will handle incoming calls, assist customers, and resolve inquiries with professionalism, while contributing to a collaborative team environment and continuous improvement efforts.

Qualifications

• Associate's degree or equivalent experience required.
• Proficiency in MS Office Suite (Word, Excel, Outlook) required.
• Bilingual Spanish-speaking is highly preferred.
• Excellent written and verbal communication skills required.
• Strong attention to detail and analytical skills expected.
• Ability to work independently and as part of a team.
• Strong multitasking and prioritization abilities.

Responsibilities

• As a CSR, handle incoming calls and assist customers with inquiries.
• Resolve issues with professionalism and efficiency.
• Provide clear and accurate information; troubleshoot concerns.
• Contribute to continuous improvement through feedback and teamwork.

Skills

Bilingual Spanish

Growth mindset

Attention to detail

Written & verbal comms

Teamwork & independence

Multitasking & prioritization

MS Office proficiency

Education

Associate's degree or equivalent

Tools

MS Office Suite

Job description

Join Our Team and Grow With Us!

Customer Service Representative

At Helget Gas Products, we're redefining the customer experience! We focus on customer satisfaction over metrics, fostering a collaborative environment where you can excel. This full-time onsite role offers no evenings or weekends, ongoing training, and ample career advancement opportunities!

A Day in the Life:

As a Customer Service Representative, your day revolves around answering incoming calls, assisting customers with inquiries, and resolving issues with professionalism and efficiency. You'll provide clear and accurate information, troubleshoot concerns, and ensure each caller receives top-tier service. Your problem-solving skills and attention to detail will help create positive experiences while upholding our core values. By actively engaging in team meetings and sharing feedback, you'll contribute to continuous improvement and a stronger customer service experience.

Requirements:

• Bilingual Spanish-speaking is highly preferred.
• We value a growth mindset and seek individuals who are eager to learn and contribute.
• You should have an associate's degree or equivalent experience.
• Proficiency in MS Office Suite (Word, Excel, Outlook) is necessary.
• Strong attention to detail and analytical skills are essential.
• Excellent written and verbal communication skills are required.
• You must be able to work independently and as part of a team.
• Strong multitasking and prioritization abilities will ensure your success in our dynamic environment.

Why Join Us?

Helget Gas is the leading independent distributor of beverage gas in the nation, yet we maintain a family-like atmosphere. We are dedicated to delivering the highest quality products and unparalleled customer service. Our team at Helget achieves great things while staying true to our core values. Honesty, Teamwork, Integrity, and Life Balance are at the heart of our culture. We foster an environment where every team member's unique contributions are appreciated and recognized. Our commitment to innovation, reliability, and a positive work environment distinguishes us in the industry.

Our Values:

We embrace Commitment & Dedication, Honesty & Integrity, Teamwork & Service to Others, Life Balance, and Continuous Improvement. These principles drive our actions and underpin our success.